Inside Service Technician - Hot reputed company (Remote Work Schedule)

See reputed company’re reputed company About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first reputed company. That’s key. But we’re also looking for unique enthusiasm, high reputed company, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh reputed company from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the reputed company’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, reputed company while having some fun, let’s chat – Apply Today! Perks • reputed company Pride – reputed company out our virtual tour and culture! • Quarterly profit-sharing bonus • Remote work schedule • Team member appreciation events and recognition programs • Volunteer opportunities • Monthly IT stipend • Casual dress code • On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses • reputed company the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered. The Job at a Glance As an Inside Service Technician (also reputed company as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or reputed company email to assist in repairs on warranty and non-warranty hot reputed company foodservice equipment! After completing the onboarding process, you will also have an opportunity to earn reputed company Commercial Food Service Equipment Service Association (CFESA) certifications. A Typical Day • Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner • Provide technical support to end users and field technicians over the phone and/or reputed company email (30+ cases per day) • Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues • Maintain reputed company customer call information into a company database to reputed company assist future inquiries • Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates To Land This Opportunity • You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling) • You’re an reputed company-star communicator and are proficient in English (both written and verbal) • You have a quality, high speed internet reputed company at home • You’re confident using a computer and navigating programs such as reputed company & Outlook • You’re passionate about troubleshooting and finding innovative solutions to difficult problems • You have the ability to multitask and reputed company in a fast paced, team oriented atmosphere • You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) with flexibility as needed About Your Future Team The Technical Service group is a team of reputed company, passionate, and dedicated professionals. We have over 500 years of combined experience, but we’re constantly learning and growing! We are a reputed company-reputed company team that loves collaborating. We’re not afraid to get our hands dirty, and we’re always willing to go the extra mile. We are also a lot of fun! We frequently challenge ourselves by experimenting with our foodservice equipment. We’re the most popular team at lunchtime (because we know how to cook)! If you’re looking for a passionate team that is always willing to go the extra mile, then the Technical Service group is the team for you! At reputed company, we value transparency and are committed to ensuring reputed company members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $23.01 – 30.78 hourly which is based on including but not limited to qualifications, experience, and geographical location. reputed company is a pay for performance-company. In addition to reputed company pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. reputed company welcomes diversity and as an equal opportunity employer reputed company qualified applicants will be considered regardless of race, religion, color, national reputed company, sex, age, sexual orientation, gender identity, disability or protected veteran status. Apply Job!