Care Navigator- Remote Schedule Available (Must reside in IL, WI, IA)

Our job is hope. Join a purpose-driven community of champions. Position Purpose: To connect potential clients to the correct Rosecrance services and resources. Perform duties and other miscellaneous tasks. Backup for receptionist when needed. Job Requirements: • High school diploma or GED or an equivalent combination of education, training and experience • Minimum of one year of previous switchboard experience or an equivalent combination of education, training and experience. Qualifications: • General Customer Service and switchboard experience preferred • Working knowledge of addiction treatment preferred Essential Responsibilities: • Answer all incoming calls from the main line, greet callers, obtain and provide information through a set of predetermined questions, transfer calls to appropriate parties and/or take messages. • Open new client inquiries in Avatar, and connect with proper Access department or front desk. • Handled incoming faxes through opening inquiries, scanning in and distributing to proper staff or department. • Work with access team to ensure calls for service are answered in a timely and professional manner. • Serve as a member of the team, and participate in all team meetings, duties and activities as assigned. • Exhibits actions and makes decisions that align with the Rosecrance Code of Conduct and within the framework of the law. • Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance. • Demonstrates strong customer service skills that incorporate the 5 tenets of the Rosecrance Way into daily practices and interactions with all stakeholders. • Serve as a role model to others and demonstrate excellent company stewardship. Job Type: Full-time Compensation & Rewards • Starting Pay 19.21/hr (based on education, experience, and credentials) Shift: Sunday-Thursday 830-5 1130-8 (Mon-Thurs) Work Location: Rosecrance Health Network- Mulford Road Rockford, IL. (with potential remote if located in IL, IA, WI) Benefits: Rosecrance values its employees and offers a comprehensive benefits package, including: • Salary based on education, experience, and credentials • Medical, dental, and vision insurance with multiple plan options to meet your needs • 401(k) plan with employer match and discretionary employer contribution • Group Life Insurance including LTD and AD&D • Tuition assistance and licensure/certification reimbursement • Paid Time Off, sick time, bereavement leave • Referral program earning up to $1,000 per hire! • Wellness plan with certain facilities offering an on-site gym • Daily pay available through financial wellness provider: UKG Wallet About Us: Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives. We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope. Health and Safety: Committed to upholding a drug-free environment, we prioritize the safety and well-being of both our employees and those under our care. Our zero-tolerance policy extends to all forms of drug use, including marijuana. As a part of our hiring process, candidates are required to undergo an occupational health screening, further ensuring the safety and security of our workplace community. Equal Employment Opportunity: Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position. Partnerships: Rosecrance proudly participates in the AARP Employer Pledge Program and is a partner of MSEP (Military Spouse Employment Partnership). Apply Job!