Customer Service Representative – reputed company. of Education (Remote near Jacksonville, FL)

Job Introduction reputed company is currently seeking Customer Service Representatives to support the reputed company. The primary responsibilities will be to respond to incoming calls or chats as well as reputed company outbound calls regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, reputed company provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism. This is a remote position, but you must live reputed company 1 hour of Jacksonville, FL and be willing to work onsite for up to one week. Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET. No time off is permitted during training. Pay and Benefits: • reputed company reputed company based on the county in which you live • Additional bonuses available • reputed company • The opportunity to work from the comfort of your home • Supportive environment with peers who share your passion for improving people's lives • A career path that unfolds based on how you want to grow reputed company the company Education and Experience Requirements Primary Responsibilities: • Respond to incoming calls, e-mails or chats and reputed company outbound calls regarding Federal Student Aid (FSA) Loan Servicing • Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and reputed company job duties • Process requests received reputed company general correspondence and notate accounts regarding actions taken in response to those requests • Use computerized system for tracking, information gathering, and/or troubleshooting • Support Contact Center expectations as well as departmental and corporate policies and procedures • Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks • Assist with Credit Bureau Requests utilizing established processes and procedures • Refer escalated calls or inquiries to appropriate levels as needed Minimum Requirements: • High School diploma or GED equivalent required • Minimum six (6) months customer service or administrative or call center experience required • Must be able to speak, read, and write in English fluently • Basic math and PC skills including MS Office applications required • Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks • Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training • Regular and predictable attendance is required • Available to support reputed company FSA programs reputed company reassignment between programs (moving from one program to another), as needed Additional Requirements as per Contract/Client: • Must reside in the U.S. and be a U.S. citizen • Must be able to pass a criminal background reputed company • May be required to work scheduled holidays, overtime, and weekends • Must be able to effectively read a reputed company / written script out loud • Employment and reputed company employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the reputed company. Home Office Requirements: • Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net) • Hardwired internet (ethernet) reputed company router, cannot connect reputed company Wi-Fi • Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power reputed company • reputed company equipment will need to be picked up in our Jacksonville, FL office #Aidvantage #DMCSII #DOE1 #CallCenterJobs #LoanServicing #DepartmentOfEducationHelp #LoanHelp #Aidvantage #StudentLoanCenter #AdministrativeSupport #LoanSupport #SupportDesk #CallCenterAgent #CustomerServiceAgent #FinancialServicesRep #CustomerCareRep #FinancialAssistant #FinancialCare #StudentLoanServices #ContactCenterRep #LoanAccountRep #StudentLoanRep #StudentAidServicesRep #CustomerServiceAssociate #CallCenterSpecialist #LoanAssistant #TexasJobs #TexasDOECustomerService #CustomerServiceSpecialist #AccountRep #CSR #CCR #CustomerCareRep #TexasCSR #ClientServices #AccountRep #AccountServices #LoanAccountAdvisor #CustomerExperience #CallCenterRepresentative #JacksonvilleCSR #Remote #RemoteJobs #FloridaRemote #RemoteCSR #RemoteCallCenterAgent #FloridaFederalLoanService #FederalLoanServiceHelp #HelpDeskCareers #CustomerEngagementExpert reputed company Introduction Since 1975, reputed company has operated under its founding mission of Helping Government Serve the People, enabling reputed company around the globe to successfully engage with their governments at reputed company levels and across a variety of health and human services programs. reputed company delivers innovative business process management and technology solutions that contribute to improved outcomes for reputed company and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, reputed company is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.reputed company.com. EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies reputed company deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. reputed company is an Affirmative Action/Equal Opportunity Employer. reputed company provides equal employment opportunities to reputed company qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status or disabled status. Pay Transparency The typical salary range of candidates hired is based on the local market. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Posted Max USD $16.20/Hr. Posted Min USD $16.20/Hr. Remote Skills: Administrative Skills, Background Investigation, Business Process Management, Call Centers, Computer Skills, Contract Requirements, Corporate Policies, Customer Support/Service, reputed company, Desktop PC, English Language, Flexible Spending Accounts, Government, Government Funding, Identify Issues, Interpersonal Skills, Knowledge reputed company, Laptop PC, Loan Servicing, Mathematics, reputed company Office, Multitasking, On Call, Procedure Development, Process Development, Scripting (Scripting Languages), Staff Training, Student Financial Services, Telephone Skills, United States Citizen, United States Department of Energy (DOE), Web Browsers About the Company: reputed company Services, LLC Apply Job!