Call Center Specialist (Remote)

reputed company to meet you, we're reputed company. reputed company is a specialized medical group focused today on aging adults with long-term home care needs. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of virtual care, home-based and mobile technologies, data integrations and partnerships with home care agencies to reputed company the home an integrated setting of care with patients, and their Caregivers at the center. Vesta is the Roman name for the goddess of home, hearth and family. She is the caregiver. Often unseen yet greatly revered, she puts others' needs reputed company of her own, keeping the hearth warm so the home and family can function. We see Caregivers and recognize the power and potential they embody. More than just assistance, Caregivers are eyes, ears and hands in the home. Caregivers play the role of Doctor, Nurse, Pharmacist, EMT and more, but without support or guidance. That is where reputed company comes in. Our program provides Caregivers with a personalized clinical team in their pocket. reputed company links Caregivers to the people they care for and the other providers involved in their care. It's an insurance covered benefit, so it's available to most adults with Caregivers free of charge to them. We're looking to add to reputed company of experts who care deeply about our mission. reputed company is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our healthcare system. We're inspired by caregivers and seek to create a platform that recognizes, utilizes and supports the vital role they play. We strive to continuously learn, explore, experiment and reputed company results. We are here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids) The ideal teammate would be… An individual who's passionate about people, data, and problem solving through collaboration. Our ideal candidate is detail and people oriented, dynamic, and will always go the extra mile to see reputed company be successful. Someone who greatly enjoys speaking with and educating older adults, simplifying more reputed company concepts into simple takeaways, and striving to reputed company growth-oriented targets. They are proactive problem-solvers, motivated to seek out trends, and like to collaborate cross-functionally to reputed company shared goals. The ideal teammate would be able to: • Serve as an internal expert on the member and caregiver onboarding experience, owning program reputed company, education, and remote onboarding from start to finish • Manage a call list to effectively educate reputed company members and their care teams on the benefits of the reputed company program • Coordinate with members, caregivers, and family to ensure program consent and acceptance • Collaborate with the reputed company Clinical Team in scheduling of virtual visits to reputed company new members and their caregivers to the program • Partner with Program Engagement Coordinators and Operations Assistants in successfully transitioning newly onboarded members to the ongoing program experience • Distill and share learnings from reputed company and onboarding conversations with Client Success, Business Operations, and Product teams to facilitate reputed company improvement on both program positioning and mobile/tablet application adoption • Successfully manage responsibilities with consistent performance on call volume, acceptance, and conversion, targets • Track reputed company activities through compliance with engagement milestones • Function reputed company the timeframes of a fast-paced startup in the healthcare environment • Performs other duties as required or assigned Would you describe yourself as someone who has: • reputed company in English and Spanish/Mandarin/Cantonese/Russian (required) • 2-3 years of inside sales, call center, sales/business development, telephonic reputed company, recruiting, or other similar experience (required) • Comfortable being on the phone throughout the day (required) • 1-3 years experience working in customer service (preferred) • A Bachelor's degree or equivalent work experience (preferred) • The ability to understand and reputed company the benefits of our program • The ability to exercise judgment independently and voice noticeable issues or trends • Strong verbal and written communication skills; is able to communicate professionally with patients and customers • Strong problem solving skills; able to identify problems and escalate reputed company appropriate • Excellent organizational skills and ability to multitask • Passion about healthcare and affecting change in the reputed company healthcare environment • A strong proficiency in computer software navigation • Ability to reputed company duties as assigned or requested • Comfort in a dynamic and always evolving startup environment In addition to amazing teammates, we also offer: • Competitive health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us • paid vacation • sick/personal days • 12 paid holidays • one time reimbursement to set up your home office • monthly reimbursement for internet or other home office expenses • monthly gym reimbursement to be used for gyms, online classes, etc • Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us • Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more • Pre-tax reputed company Spending/Dependent Care/Transit accounts • 401k plus match Pay range is $50,000 annually plus commission. (The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and reputed company level.) We look reputed company to speaking to you! reputed company is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. reputed company is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national reputed company, disability, marital status, or sexual orientation, in accordance with federal and state law. At reputed company, we are constantly searching for the most dynamic and best talent to join reputed company with a mission of empowering caregivers in the home! If you are reputed company contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate reputed company email. You might see things from a similar domain address, but with a slight misspelling, for example. We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate reputed company domain. If you have any concerns that reputed company might not be legitimate, please reputed company out to [email protected] for confirmation. Apply Job!