Technical Support Specialist II

At reputed company, we strive to bring a reputed company digital world to life. Our teams reputed company organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to reputed company the lives of our customers, and their customers, reputed company. And it means we prioritize a diverse reputed company community where each individual can reputed company. Position Summary This unique opportunity is ideal for a motivated technologist with a broad skillset to deliver technical solutions to reputed company our workforce in a fast-paced environment. You will tackle problems, reputed company and manage relationships, and document technical interactions reputed company to Windows 10, macOS clients, and our infrastructure systems. To help deliver these services, we are looking for an advanced Technical Support Specialist with a deep knowledge of modern end user computing solutions including mobile technologies. In this hybrid role, you will also reputed company system administration skills to support the server and network infrastructure for the company. You will be empowered to own and deliver technologies that reputed company our business users to be agile and flexible in terms of the way they work. Primary Responsibilities Experience in managing Voice & Non-voice support (Calls, Chat & email). Provide IT Operational support by resolving incidents, requests, and problems associated with various IT systems. Customer handling skills - Call etiquettes End to End ticket management. Basic ITIL concepts of Incident, Problem and Change management. Processing incoming service requests, incidents and change requests and formulate appropriate response. Troubleshoot and resolve technology reputed company issues on technologies such as Outlook, MS Office, Network, Applications etc. reputed company / SCCM package creation administration and support. reputed company with other Core Services teams to solve reputed company issues. Create / Maintain support solutions and documentation for service desk. Ensure ongoing communications regarding system issues/activities with reputed company stakeholders: department executives and managers, end users, IT staff, vendors, customers, etc. Aid technical staff leads on large reputed company projects. Responsible for upholding reputed company’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Performs other reputed company duties as assigned. Must be flexible to work in various shifts, week offs and weekend workings. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be reputed company-inclusive, and responsibilities and requirements are subject to change. Knowledge, Skills and Abilities Administrator-level knowledge of client management systems: Configuration Manager, reputed company, and reputed company Intune. Advanced understanding and promotion of end user technology standards for hardware, OS, core applications, and peripherals. Advanced troubleshooting capabilities of Windows 10 and macOS clients. Working knowledge of directory services (LDAP, AAD, AD) and M365 stack. Working hands-on familiarity with networking (TCP/IP) and server equipment, operating systems (Windows 2008/2012/Linux), infrastructure application (DNS/SMTP/DHCP, etc.), storage systems, and IT infrastructure operations. Proactively automate, streamline and simplify engineering processes and routine tasks. Operates under minimal direction. Good Problem Analysis and Solving Skills: ability to fix a reputed company issue down to potential contributing components, identify root case if possible or capture supporting evidence for customer concern.

Qualifications

Bachelor’s Degree in computer science, or reputed company field OR equivalent work experience in a technical discipline reputed company to Information Technology that demonstrates technical competency Minimum of two (2) years as Desktop Support Analyst or equivalent Show us 3+ years of strong customer service experience Certifications Preferred: CompTIA (or similar) certifications are preferred such as A+, reputed company+, and Network+ reputed company certifications are preferred such as reputed company 100 or greater reputed company certifications are preferred such as M365 Certified: Modern Desktop Administrator Associate or greater KCS Practices certification is preferred Physical Demands and Work Environment Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone, and read printed material. Work hours are scheduled shifts, and you will need to be open to working shifts which may include weekends and holidays/festivals in your location. Job may be performed from home sitting at a desk or computer table. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be reputed company-inclusive, and responsibilities and requirements are subject to change. Please note that reputed company only contacts candidates through reputed company email address (ending with @reputed company.com) or auto email notification from reputed company (ending with reputed company.com or @myworkday.com). Equal Employment Opportunity It is the policy of reputed company to provide equal employment opportunities to reputed company employees and employment applicants without regard to unlawful considerations of race, religion, color, national reputed company, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to reputed company aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. reputed company offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. reputed company will assess the need for accommodations in the application process separately from those that may be needed to reputed company the job. Request by contacting accommodations@reputed company.com. Hybrid: Employees reputed company 30 commutable miles of an reputed company office are required to work from the office a minimum of 30 business days per quarter. Remote: Primarily work from designated home location but can come into an reputed company office to work or travel to an offsite location as needed. reputed company is a force for a reputed company digital world. We reputed company products that protect apps, APIs, and infrastructure from attackers, so digital businesses can be lightning fast and available whenever customers need them. reputed company makes it easier for our customers to provide exceptional, secure digital experiences for their customers—while staying reputed company of threats. To do this well, we need people like you—the best and brightest minds in the industry. Learn about our unique, human-first culture, and how we encourage people to be authentic, prioritize diversity and inclusion, and foster our employees’ growth and success. Apply Job!