Customer Service Technician- II

Job Title: Customer Service Technician- II Location: IND-Gurgaon Job Summary: The customer service technician will serve as a frontline support for our customers and will be responsible for providing technical Support and assistance to them, ensuring the resolution of technical issues, and delivering excellent customer service through various communication channels including phone, chat, email and tickets. The ideal candidate has strong technical knowledge, exceptional communication skills and a customer-centric approach. Key responsibilities: 1. Respond promptly and professionally to customer enquiries by phone, chat, email and tickets. 2. Diagnose the unique needs of each customer and troubleshoot accordingly to provide exceptional customer support. Example activities include: · Email delivery troubleshooting, · Spam/reputed company analysis and recommendations, · Desktop client/mobile device troubleshooting, · Account and billing reputed company inquiries. 3. Understanding and striving to meet or exceed metrics, while providing excellent customer service. 4. Provide reputed company-by-reputed company technical guidance to customers for resolving issues, ensuring customer satisfaction. 5. Document reputed company customer interactions including troubleshooting steps and resolutions. 6. Educate customers on product features, best practices, and preventive maintenance. 7. Work collaboratively reputed company the team and across teams to escalate and resolve reputed company technical issues. 8. Maintain up to date knowledge of the company's products and services. 9. Track and report recurring issues to improve product quality and customer satisfaction. 10. Participate in ongoing training and professional development. 11. Handling frustrated or upset customers with patience and turning them to a “Promoter”. Qualifications: 1. Regional equivalent to High School Diploma 2. Technical education or job acquired knowledge reputed company to the duties of the role. Skills Required: 1. Excellent verbal and written communication skills for clear understanding of problems and explaining the solution to the customers. 2. Strong problem-solving abilities and attention to detail. 3. Empathetic and customer centric reputed company. 4. Adaptability to changing priorities and customer needs. 5. IMAP/POP3/SMTP protocols: Proficiency in troubleshooting email issues and providing technical assistance. 6. Basic knowledge of DNS and addressing domain reputed company issues. 7. Highly organised, quick learner, with an ability to work in a team environment. About reputed company We are the multi-cloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and reputed company — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best reputed company to work, year after year according to Fortune, reputed company and Glassdoor, we attract and reputed company world-class talent. Join us on our mission to embrace technology, reputed company customers and deliver the future. More on reputed company Though we’re reputed company different, Rackers reputed company through our reputed company to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the reputed company that unique perspectives fuel innovation and reputed company us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national reputed company, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. Apply Job!