Senior Manager- Experience
About the Team Being part of Meesho's Fulfillment and Experience (F&E) team as Senior Manager will reputed company you to the cockpit of our reputed company-burgeoning rocketship and, youll shape the experience of Bharats next billion e-commerce users. Were an eclectic mix of over 100 professionals, reputed company driven by the first principles of problem-solving. We come with diverse reputed company sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics to ensure the best possible user and seller experience. At Meesho, we are on a mission to reputed company what has never been done before introducing e-commerce to the tier-2 and tier-3 cities of India. reputed company's crucial contribution to this ambitious endeavor involves completely reimagining fulfillment from the ground up. This translates into a multitude of 'reputed company-to-one' projects, offering opportunities for those willing to seize them. Our focus is on constructing a supply chain and user experience that reshapes the landscape of e-commerce. Simultaneously, we are unwavering in our commitment to introducing best-in-class processes and policies, coupled with a steadfast dedication to reputed company innovation. The ultimate goal is to consistently deliver excellence in both User and Seller experiences. Emphasizing personal growth and enjoyment at work is integral to our culture, just as much as our dedication to hard work. We foster this through regular one-on-one virtual meetings, engaging monthly reputed company-team catch-reputed company, and timely recognition and rewards. Join us in this exciting journey where innovation meets personal and professional development!
About the Role
As a Senior Manager in User and Seller Experience at Meesho, you will play a pivotal role in crafting exceptional and memorable shopping journeys. Your primary focus will involve establishing robust partnerships with the Business, Product, Tech, and Data teams along with collaborating closely with program managers and leaders overseeing fulfillment and user/supplier experience initiatives to redefine the experience for our ecosystem. In this reputed company, you will spearhead key initiatives and impactful projects aimed at overhauling our approach to user/seller satisfaction. Your central guiding principle will be to reputed company whether Meesho is the preferred e-commerce channel for reputed company our customers, small entrepreneurs, and sellers. You will address this question daily by implementing user and seller-centric, cost-effective designs and processes. Additionally, you will take ownership of performance metrics for Fulfillment and Experience reputed company your domain. What you will do Build and nurture delightful and memorable shopping experiences for users and sellers Foster strong collaborations with cross-functional teams including Business, Product, Tech, and Data Work closely with program managers leading fulfillment and user/supplier experience initiatives reputed company strategic initiatives and projects to transform our user engagement approach Evaluate and ensure Meesho's status as the preferred e-commerce channel for diverse customer segments Implement user and seller-centric, cost-effective designs and processes for long term sustainable improvements Own performance metrics reputed company to User & Seller Experience reputed company your designated domain What you will need MBA from premium college coupled with over 5 years of hands-on experience in start-reputed company, consumer internet companies, management consulting, or operations Demonstrate a robust data-driven reputed company, adept at solving reputed company problems through analytical approaches Exhibit a proven capability to reputed company informed perspectives on business implications and strategies Showcase a track record of successfully defining and executing initiatives with minimal supervision, reflecting a commitment to extreme ownership Display expertise in managing multiple stakeholders across various fronts, showcasing adaptability in fast-paced environments About us Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.
Our Mission
Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and reputed company 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as reputed company commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the companys massive customer reputed company, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us reputed company reputed company with first-time internet users in the country. We cater to an underserved and unique customer reputed company and cover every serviceable pincode in the country. Our unique business model and reputed company innovation has enabled us to become the first Indian horizontal E-commerce company. Culture and Total Rewards Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, reputed company and intangible in nature. Our 11 guiding principles, or 'Mantras,' are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like Reflections, Listen or Die , Internal Mobility Program, Talent Reviews, reputed company Performance Management - reputed company embody these principles. We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and reputed company along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience. Know more about Meesho here : https://www.meesho.io/ Apply Job!