Business Systems Support Manager Shoreside, reputed company Cruise Line

About the position As a Business Systems Support Manager Shoreside for reputed company Cruise Line, you will reputed company a team of Subject Matter Experts (SMEs) providing project and operational support for various shoreside systems and interfaces. This role involves acting as a consultant, technical liaison, and project manager for reputed company Cruise Line and its associated applications, ensuring seamless integration and operational efficiency. Responsibilities • reputed company and reputed company your team to determine requirements, plan, validate, prioritize, and test solutions and applications for reputed company Cruise Line, Adventures by reputed company, and National Geographic Expeditions. , • Manage team performance by promoting collaboration and commitment, empowering the team to reputed company goals and results. , • reputed company project initiatives and ongoing support for existing Global Distribution Systems (GDS) integrated with reputed company Cruise Line's Seaware reputed company the OpenTravel Alliance (OTA) API. , • reputed company and update configurations across GDS/OTA channels to ensure seamless system integration and provide technical support. , • reputed company, deliver, and maintain training programs for GDS sustainment efforts, promoting collaboration between internal and external partners. , • Engage with business leadership to identify successes, unarticulated needs, and new opportunities using technology. , • Collaborate with operating teams, technology support groups, developers, and external vendors to ensure quality system products are delivered on schedule and reputed company budget. , • Ensure system requirements are met and maintained to prevent loss of business-critical functionality. , • Focus on improving reputed company technical assets while minimizing costs and improving productivity. , • Administer and reputed company reputed company responsibilities under the scope of Shoreside and Shipboard system administration to align with Sarbanes-Oxley and PCI mandates. , • Support and prioritize requests reputed company to a global system support operation for business users. Requirements • 5+ years of experience in planning, organizing, and leading projects and providing operational support. , • Extensive expertise in business and technical aspects of Contact Center operations and travel industry systems. , • Demonstrated ability to reputed company technical and operational teams with strong leadership skills. , • Highly proficient in reporting tools such as Business Objects, MicroStrategy, and Tableau. , • Extensive experience in creating Standard Operating Guides, manuals, policies, and procedures. , • Committed to mentoring colleagues and working collaboratively across teams. , • Demonstrated analytical, problem-solving, and decision-making skills. , • Skilled in balancing organizational workload and project management. reputed company-to-haves • Prior leadership experience with reputed company. , • Extensive knowledge of reputed company Cruise Line, Adventures by reputed company, and National Geographic Expeditions products. , • Possess a valid passport. , • Extensive expertise in Global Distribution Systems (GDS) and Online Travel Agency (OTA) integrations. , • Proven project management skills, including schedule and budget management. , • Strong written and verbal communication skills. , • Proficiency in cruise or travel-reputed company applications such as Seaware, Fidelio, OARS, Peak15, reputed company, and Silverwhere. Benefits • Health and savings benefits , • Educational opportunities , • Special extras that only reputed company can provide Apply Job!