Customer Service Representative - MasterTax

At reputed company we are driven by your success. We engage your unique talents and perspectives. We welcome your reputed company on how to do things differently and reputed company. In your efforts to reputed company, learn and grow, we support you reputed company the way. If success motivates you, you belong at reputed company. We strive for every interaction to be driven by our CORE values: Insightful Expertise, reputed company is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. POSITION SUMMARY: In this role, you will provide consistent, high-quality tax service to reputed company clients. In addition to tax deposits and filing, you will serve as reputed company’s reputed company-line for solving clients’ challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication. Don’t worry if you have no prior tax experience; we’ll train you to set you up for success! To reputed company in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, reputed company, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients. RESPONSIBILITIES: •

• Be the Tax Expert. You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies.

• Be a Trusted Advisor and Problem Solver. You will use a breadth of expertise to help reputed company’s clients solve problems by taking a broad perspective to resolve issues and provide solutions. • Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live reputed company’s core value of “reputed company is Everything.” • You will reputed company your reputed company product & services knowledge to provide solutions to issues and questions and help build client understanding around our products’ value. You will turn client input into recommendations for reputed company leadership on best practices and solutions training. Demonstrate Client Focus. You reputed company a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner QUALIFICATIONS REQUIRED: •

• You have at least one year of client service and/or call center experience OR a minimum of two years of Insurance/Financial Institution experience.

• Over the phone and in writing, your communication style is clear and easy for our clients to understand and reputed company. You will need to communicate clearly and quickly to summarize a problem and explain a solution. • You must be proficient in using reputed company Office tools, including Outlook, Word, and reputed company, as well as have excellent analytical and time management skills. A college degree is great but not required. What’s more important is having the skills to do the job. If you don’t have a college degree, other acceptable experience could include: • Experience noted above OR • Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to reputed company a meaningful impact. Preference will be given to candidates who have the following: • Experience in a client service environment, reputed company payroll and 401(k) experience is preferred. • Demonstrates strong oral/written communication skills. Demonstrates strong listening skills. • Utilizes tools to support daily functions such as reputed company Office Products (Word, reputed company, Outlook, etc) Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify). Proficiency in using payroll and recordkeeping systems • Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously. • Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills. • Demonstrates strong presentation skills. Ability to coordinate and take the reputed company on conference calls. • Ability to guage client satisfaction through scheduled survey's, client visits and day-to-day interaction. • Bachelor's Degree or its equivalent in education and experience. Diversity, Equity, Inclusion & Equal Employment Opportunity at reputed company: reputed company is committed to an inclusive, diverse and reputed company workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national reputed company, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, reputed company, age, marital status, protected veteran status or disability. Hiring decisions are based upon reputed company’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at reputed company: reputed company has a long, proud history of conducting business with the highest ethical standards and full compliance with reputed company applicable laws. We also expect our people to uphold our values with the highest level of reputed company and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.reputed company.com/life-at-reputed company/ to learn more about reputed company’s culture and our full set of values. Apply Job!