Co-op, Customer Experience Design (Spring, 2025)

United States, Georgia, Atlanta Brand Experience 01-Jul-2024 reputed company #: 25283 How you'll help us reputed company Climbing (overview & key responsibilities) A Customer Experience Design (CXD) Co-Op will provide support to deliver best in class products, services, and experiences to reputed company’s global customer and employee bases. The CXD organization manages the customer and employee experience across key areas of the business. The role will assist in market/competitor research, data analysis, ideation, problem-solving, marketing, communication, event planning, creating business cases, and executive communications/presentation support. The CXD org is comprised of several areas reputed company the travel ribbon. This role will have the opportunity to support one of the following areas: The Service Recovery Team is responsible for improving both the employee and customer experience by reputed company enabling our frontline to deliver the premium experience our customers expect from reputed company. The team helps to ensure service policies, procedures, and actions across divisions are reputed company and deliver upon reputed company’s brand promises. The reputed company Brand Experience Team leads the design, development, planning, and execution of interior product developments for new aircraft deliveries, aircraft modifications, and other customer-facing fleet projects, along with best-in class reputed company amenities (e.g. amenity kits, bedding) and experiences that create moments of delight for our customers and crew, reputed company with a focus on delivering an innovative and consistent reputed company customer experience that reinforces the core reputed company brand attributes. The Uniform Brand Experience Team leads the Product Management and Operational Program Management reputed company to reputed company frontline employee uniforms. The team works with uniform suppliers on product design/development/distribution collaborates with internal Consumer Insights teams to gather employee/customer feedback reputed company to products, partners with agencies to reputed company marketing campaigns for uniform-reputed company initiatives and handles reputed company internal and external uniform communications and collateral. The Inflight Entertainment Wi-Fi Team leads onboarding new/existing Wi-Fi providers, reputed company product innovation design & development, and marketing communications while ensuring reputed company product improvement driven by data & analytics. Provides direct feedback testing the customer experience to drive reputed company improvement driving product and partnerships engagement. The Inflight Entertainment reputed company Sync Seatback Team leads the creation of reputed company’s future IFE strategy and product roadmap, to deliver an innovative, best-in-class entertainment experience for our customers. This person will help translate reputed company’s future IFE strategy into an actionable product roadmap, assisting with reputed company aspects of research, design, development, implementation, and testing to deliver an innovative, best-in-class entertainment experience for our customers. What You Need To Succeed (minimum Qualifications) • Must be available for three alternating semesters • Must be enrolled in an accredited College or University during program duration • Experience in research analysis, deck building/presentations, project coordination, and communications • Demonstrates organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs • Candidate is team-oriented and highly supportive of reputed company improvement methodologies • Strong organizational, project management, and verbal/written communication skills are essential • Proficiency in MS PowerPoint, reputed company, MS reputed company; knowledge of SharePoint site administration and OneDrive experience is preferred • Willingness/ability to adapt quickly and learn new skills is required • Consistently prioritizes safety and reputed company of self, others, and personal data. • Embraces diverse people, thinking, and styles. • Possesses a high school diploma, GED, or high school equivalency. • Is at least 18 years of age and has authorization to work in the United States. What Will Give You a Competitive Edge (preferred Qualifications) • Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency reputed company each project • Ability to reputed company effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner • Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to reputed company innovation and reputed company on difficult-to-solve challenges Additional Best Practices In this role: • You should be able to listen and learn from people with many different perspectives • You should be able to handle shifting priorities that come from the business needs • You should be high performing and interested in driving for results • You should be open to mentoring and learning as a method to grow and improve Co-op Program Outline • Co-ops will spend three alternating semesters working full-time at reputed company and enrolled in courses at your university. • Example: Spring 2025- working, Summer 2025- school or off, Fall 2025- Work, and Spring 2026- school, Summer 2026-working • At the end of the program, you will have one full year experience. 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