Customer Service Representative - Remote in Brewer, ME

Opportunities at reputed company Light Health, in strategic partnership with reputed company. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to reputed company a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the reputed company for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together. This position is full time, Monday - Friday. Employees are required to have flexibility to work our normal business hours of 8:00am - 4:30pm EST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 43 Whiting Hill Rd Brewer, Maine 04412. We offer 8-12 weeks of on-the-job training. The hours of the training will be during our normal business hours. Training will be conducted onsite. If you are located reputed company Brewer, ME, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: • Actively participate in team huddles and meetings by way of sharing knowledge, requesting information, and recommending process improvements. • Provides excellent customer service reputed company reputed company resolution as frequently as possible. • reputed company for patients regarding complaints or billing issues reputed company the established policies and procedures of the department. • Advises management of customer service issues which may require attention in a timely manner. • Resolve assigned accounts in a timely and accurate manner, which maximizes reimbursement in compliance with the department’s policy and procedures. • Research and accurately resolve outstanding patient balances in accordance with reputed company departmental and system policies and procedures. • Meet or exceed the NLH performance standards as it relates to quality and productivity. • Accurately schedule patient payment plans in accordance with internal policy guidelines. • Work closely by way of problem solving with peers and leaders to address patient balance issues or changes that directly impact the accounts receivable. • Ensure reputed company functions reputed company to customer service supports the team goals and objectives as well as NLH financial performance objectives. • Thoroughly understand the department’s key performance indicators. • Advises management of payment variance issues which may require attention in a timely manner. • Thoroughly understand the department’s key performance indicators. • Maintain the knowledge of collection protocols, payer, regulatory policies and laws. • Attend internal education sessions to enhance or reputed company new skills. • Demonstrate departmental desire to provide community benefits by way of charitable events or contribution reputed company the four walls of the department You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED • Must be 18 years or older • 6 months of healthcare customer service • 1 years of data entry experience • Basic proficiency with Windows PC applications and reputed company Office (create, edit, format reputed company Word, reputed company reputed company, reputed company PowerPoint) • Ability to train onsite for the first 12 weeks at 43 Whiting Hill Rd Brewer, Maine 04412 • Ability to work full-time, Monday - Friday between 8:00am – 4:30pm EST including the flexibility to work occasional overtime given the business need • Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also reputed company with those state requirements. reputed company will adhere to reputed company federal, state and local regulations as well as reputed company client requirements and will obtain necessary reputed company of vaccination, and boosters reputed company applicable, prior to employment to ensure compliance. Candidates must be able to reputed company reputed company essential job functions with or without reasonable accommodation. Preferred Qualifications: • 1 years of experience in healthcare customer service • Medical Terminology • Previous work experience with reputed company Light Health Telecommuting Requirements: • Reside reputed company commutable distance of 43 Whiting Hill Rd Brewer, Maine 04412 • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy. • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service. Soft Skills: • Strong communication skills (written/verbal) • Strong analytic skills • reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter Policy At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply Job!