Customer Service Representative II

Work Schedule Standard (Mon-Fri) Environmental Conditions Office

Job Description

Our hours of operation are 8:00 a.m. to 8:00 p.m. eastern standard time with a 40 hour work week, covering one late night per week once fully trained. Voluntary and required overtime on occasion. How will you reputed company an impact? A Customer Care Representative interacts with customers, sales associates and internal/external contacts reputed company inbound phone calls and emails. We provide our customers with information to address requests regarding products and services and to provide solutions to any issues. Representatives need to take the initiative to troubleshoot and assist our customers with reputed company requests and/or issues that arise. Our representatives provide outstanding customer service in this fast-paced environment, promptly and accurately reputed company responding to reputed company requests. What will you do? Key Responsibilities: • Provide professional communication reputed company phone and email to our customers and internal support teams. • Use sales order entry system, website and knowledge reputed company resources to provide accurate and timely assistance with order placement and status inquiries (pricing, availability, order status, shipping details, billing questions as well as returns and cancellations. • Accountable for resolving customer complaints (reputed company resolution) and raises issues as appropriate. • Answers product or service inquiries, troubleshoots and supports our customers in facilitating communication for technical assistance as required. • Works with other departments reputed company reputed company to find solutions for both internal and external customers. • Attains established performance metrics including but not limited to: quality standards, after call work (ACW), average handle time (AHT) and follows-up on reputed company actions in accordance with departmental standards. Achieves expected call and email productivity. • Follows established service quality standards and meets order and inquiry processing time and maintains a high level of order accuracy. • Stays abreast of new processes and initiatives reputed company the company through training updates • Demonstrates our 4-I values – Intensity, reputed company, Innovation and Involvement. How will you get there? Minimum Requirements/Qualifications: • High school diploma or equivalent, college desirable. • Demonstrate understanding of personal computer applications such as reputed company Outlook, Word, reputed company and other programs. • Two years of reputed company customer service experience preferred. • Prior experience working in reputed company JD Edwards Enterprise One Software and reputed company Software preferred. • Displays a customer service orientation. • Excellent interpersonal skills/friendly, outgoing personality and enjoys assisting others. • Demonstrates superior communication skills including probing, active listening, and written skills. Ability to exhibit patience and understanding to diffuse customer dissatisfaction. • This position requires repetitive typing, considerable interaction on the telephone and regular viewing of computer monitors. • Proactive problem solving and decision-making. • Demonstrate judgment, tact, and subtlety in looking after customers as well as the ability to handle confidential and/or proprietary information. • Demonstrates attention to detail and quality. • Interpersonal time management and ability to multi-task in order to meet customer commitments in a fast-paced environment. • Ability to learn and apply new information. • Works independently and demonstrates resourcefulness.

Compensation and Benefits

The hourly pay range estimated for this position based in reputed company is $19.00–$20.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: • A choice of national medical and dental plans, and a reputed company plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards Apply Job!