Customer Service Representative (CSR)

At Truckee Meadows Pest Control, we pride ourselves on providing exceptional service and creating a positive experience for our clients and visitors. We are looking for a Customer Service Specialist (CSS) to join our dynamic team and play a key role in ensuring smooth daily operations at the front desk. If you are a friendly, organized, and customer-focused individual with strong communication skills, we want to hear from you! Job Description: As a Customer Service Specialist (CSS), you will be the first point of contact for our clients and visitors. You will handle a variety of administrative duties while ensuring that our reception area operates smoothly and professionally. Your role will include answering and routing calls, managing appointments, maintaining records, and providing outstanding customer service in a fast-paced environment. Key Responsibilities: • Answer and route calls: Take messages, transfer calls, and manage incoming inquiries professionally and efficiently. • Administrative support: Schedule appointments, manage mail and packages, maintain accurate and up-to-date records. • Reception area management: Keep the front desk and reception area clean, organized, and welcoming at all times. • Customer service: Provide exceptional service to clients and visitors, assisting with inquiries and addressing needs. • Additional duties: Assist with other administrative tasks as assigned by management. Qualifications: • Experience: Minimum of 1 year in a receptionist, customer service, or similar administrative role. • Skills: Strong communication skills (both verbal and written), excellent customer service skills, and the ability to multitask in a fast-paced environment. • Technical proficiency: Comfortable with Microsoft Office Suite and customer relationship management (CRM) systems. • Language proficiency: Fluency in English required; additional language skills are a plus. • Work ethic: Detail-oriented, dependable, and capable of working independently as well as part of a team. Perks & Benefits: • Competitive Salary based on experience. • Paid Time Off to maintain a healthy work-life balance. • Medical, Vision, Dental and Supplemental Insurance to keep you covered. • Professional Development opportunities to help you grow in your career. • Positive and Supportive Work Environment where you can thrive and contribute to the team. How to Apply: If you are passionate about providing top-notch customer service and enjoy handling administrative tasks, we encourage you to apply! Please submit your resume along with a brief cover letter explaining why you're the perfect fit for the role. We look forward to welcoming a new team member who shares our commitment to excellence! Truckee Meadows Pest Control is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Type: Full-time Pay: $18.00 - $22.00 per hour Expected hours: 40 per week Benefits: • 401(k) matching • Dental insurance • Health insurance • On-the-job training • Paid time off • Professional development assistance • Vision insurance Shift: • Day shift Ability to Commute: • Reno, NV 89511 (Required) Work Location: In person Apply Job!