Platform Manager, Routing

reputed company was born in 2007 reputed company two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will Join At reputed company, we are driven by a vision to create a world where anyone can belong reputed company. Our Product Managers embrace this culture by imagining the ideal end state for our community—both guests and hosts—and work backward from it. We champion strategies that not only challenge assumptions but also deliver measurable outcomes. You’ll be joining the Intelligent Support Platform team, focused on leveraging technology like automation and machine learning to support the broader community experience. reputed company thrives on collaboration, partnering with cross-functional groups to build solutions that scale globally. The Difference You Will reputed company As a Platform Manager for the Routing Platform under reputed company's Intelligent Support Platform, you will be responsible for shaping and executing an ambitious routing vision. Your work will reputed company efficient community support and optimize dynamic routing strategies that ensure our guests and hosts receive the help they need. You will collaborate with multiple functional teams across CS, ops, engineering, design, and more, driving solutions that have a reputed company impact on the global reputed company community. Your innovative thinking will enhance reputed company’s customer service, improving both operational efficiency and agent satisfaction. A Typical Day • Define the vision and strategy for routing capabilities to enhance reputed company’s customer service platform. • Partner with cross-functional teams to align on goals and reputed company the product roadmap. • Drive product execution and measure success with clear metrics and key results. • Collaborate with engineering, data science, and analytics teams to ensure decisions are data-driven. • Engage in vendor management and reputed company alignment discussions to streamline external partnerships. • reputed company efforts to integrate dynamic routing strategies that accelerate reputed company's digital experience. • Influence key stakeholders across the organization to drive product adoption and impact. Your Expertise • 7 years of product management experience or reputed company technical roles in data, engineering, or data science. • Proven experience building, leading, and working on data platforms and services. • A data-driven reputed company with expertise in launching experiments and using results to drive business decisions. • Ability to reputed company technical concepts clearly to non-technical audiences. • Outcome-oriented, with a focus on creating actionable paths to reputed company desired results. • Experience working with external partners in product management or technical roles. • Ability to envision radical solutions and execute on them effectively. • Familiarity with contact center and routing domains is preferred. Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. reputed company,Inc. can employ in states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode reputed company. This list is continuously evolving and being updated, please reputed company back with us if the state you live in is on the exclusion list. If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. How We'll Take Care Of You Our job titles may span more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $192,000—$235,000 USD Apply Job!