Fastwyre Broadband | Customer Service Representative | overland park, ks

Customer Service Representative Location: Overland Park, Kansas | Hours: Tuesday - Saturday, 11 AM - 8 PM Position Overview We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be dedicated to delivering exceptional service to our customers, while helping them navigate our products and services. You will play a key role in supporting both our local communities and employees by utilizing the latest technology to meet the evolving needs of a global economy. Key Responsibilities • Drive customer satisfaction by proactively offering product and service recommendations to match customer needs. • Achieve sales targets by explaining and promoting our range of services, including local and long-distance telephone, cable television, and internet offerings. • Handle customer inquiries related to service applications, installations, policies, and account management. • Process service orders, including installation, disconnection, and feature changes, using company systems. • Address billing inquiries, provide account information, and assist with payment options for overdue accounts. • Log customer details accurately and assist with troubleshooting service issues by collaborating with the appropriate teams. • Support technicians by providing necessary information and assisting in clearing service disruptions. • Help with bad debt collections and other administrative duties as needed. • Contribute to the coordination of special projects and perform other tasks as assigned. Skills & Qualifications • Excellent communication skills, both verbal and written, with a positive and professional approach to customer interactions. • Proficiency in using computer systems and software (including Microsoft Office Suite), with the ability to adapt to new technologies and processes. • Strong teamwork skills, with the ability to take initiative and work independently when needed. • Ability to embrace change and contribute to continuous improvement efforts. • Knowledge of customer service regulations, particularly related to Customer Proprietary Network Information (CPNI). • Flexibility to work a schedule that best serves our customers, including occasional adjustments when needed. Education & Experience • High school diploma or equivalent required. • A minimum of 3+ years of customer service or sales experience is preferred. • Experience in telephony and cable television services is a plus. Apply Job!