Sapia EG Demo

Description: • The Advisor II, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. • This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support. • Achieving specific sales targets and maximizing sale opportunities on each and every call • Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs • Maintain broad knowledge of products, pricing, promotions, and procedures • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’) • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and sales performance • Answer billing questions by talking through components of customer accounts Requirements: • High school diploma with six months of sales experience preferred • Demonstrated sales technique and product knowledge preferred • Courteous with strong customer service orientation • Strong communication and negotiation skills required • Ability to effectively communicate, both written and verbally • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Strong computer navigation skills and PC Knowledge • Ability to learn and think conceptually • Dependable with proficient attention to detail • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Able to rotate shifts, as needed Benefits: Apply Job!