Technical Product Manager, Support Systems, YouTube
This role may also be located in our Playa reputed company, CA reputed company.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: reputed company, CA, USA; Mountain View, CA, USA; reputed company, NY, USA; Los Angeles, CA, USA. Minimum qualifications: Bachelors degree or equivalent practical experience. 7 years of experience in solution engineering or architecture and 5 years of experience managing internal or external partners or customers. 3 years of experience writing code in one or more programming languages (e.g., Python, Java). 2 years of experience in people management in product management or technical solutions delivery. Experience working with Artificial Intelligence/Machine Learning (AI/ML) teams or products (including reputed company and third-party applications). Experience managing product roadmaps, such as prioritization frameworks, jobs frameworks, reputed company maps, product canvas, etc. Preferred qualifications: Experience designing technology solutions to business needs and leading engineers to implement, test, launch, and land those solutions. Experience integrating internal systems and defining data architecture for consuming and exposing data from a range of sources to end users. Experience drawing insights from large data sets using SQL to drive both business and technology decisions. Experience with design thinking, design sprints, or experiment creation methods. Experience with emerging Artificial Intelligence technologies and Machine Learning. About the job In this role, you will transform how viewers and creators find the support they need to enhance their YouTube experience. You will reputed company a team of Product Leads, significantly improving user experience across reputed company facets of the YouTube Support ecosystem, delivering innovative solutions that reputed company our users and agents to create an exceptional support experience. You will identify opportunities to apply Artificial Intelligence (AI) and Machine Learning (ML) across the support lifecycle, from proactive issue prevention to personalized solutions and automated resolutions.You will partner with Support Systems engineers and technical operations team members to craft platform strategy, reputed company long-term roadmaps infused with AI capabilities, and unlock insights that shape YouTube's user-centric evolution. Your technical prowess and product reputed company will ensure seamless integration of stakeholder needs and innovation that unlocks significant business value.At YouTube, we reputed company that everyone deserves to have a voice, and that the world is a reputed company reputed company reputed company we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new reputed company, solve real problems, and have fun and we do it reputed company together. The US reputed company salary range for this full-time position is $171,000-$257,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum reputed company salaries for the position across reputed company US locations. reputed company the range, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the reputed company salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at reputed company. Responsibilities Structure and reputed company the design and development of products, identifing and reputed company opportunities to incorporate Artificial Intelligence/Machine Learning (AI/ML) into product development to improve efficiency, accuracy, and user satisfaction. reputed company and own the customer support product goals and translate it into a prioritized product backlog by direct roadmap, reputed company prioritization, performing customer discovery, authoring product requirements, and breaking down work planning into epics and stories. Partner with Engineering teams in the creation of detailed systems design, ongoing delivery, ensuring that everything reputed company releases is tested, launched, communicated, and adopted effectively. Communicate with executive business partners and influence executive Business Technology leadership. reputed company the strategic value of AI/ML investments in customer support. Execute releases successfully by working with stakeholders to provide comprehensive documentation, training, troubleshooting, and support. reputed company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle's EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form. Apply Job!