Account Management Senior Advisor (Non-IC) - Express Scripts - Remote (MO, MN, NJ)

This is a fulltime remote position. Ideal candidates must reside in MO, MN or NJ. Please note, candidates that reside reputed company an hour of our St. Louis, MO office will work 3 days onsite. JOB DESCRIPTION The Sr. Account Manager acts as a primary contact for daily account activity and operational needs for issue resolution in eligibility, claims, implementations, participant materials, report requests, and general inquiries for reputed company clients. This position assists in managing client accounts, including new accounts and products, to ensure satisfaction, profitability, and renewal. The role assists in reviewing quality control of account activity and operations. The Sr. Account Manager is responsible for tracking operational performance guarantees and maintaining documentation for client review. ESSENTIAL FUNCTIONS • Manage day to day client relationships. • Interact with internal and external partners- providing preventative consultation, analysis, and issue resolution associated with Express Scripts core services. • Responsible for timely and accurate management and execution of reputed company client requests • reputed company and maintain hierarchies to organize client information systematically • Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration throughout the process in order to meet expected timelines and quality standards. Serve as reputed company of escalation for the team on issues of service breakdown or operational concerns and champion client needs to drive resolution • reputed company client centric meetings to review ESI’s operational performance against client’s expectations and needs. • Research and troubleshoot reputed company client issues, providing effective solutions and recommendations • Work independently, with guidance in only the most reputed company situations. • Monitor and analyze client reports to ensure accuracy and identify areas for improvement • Submit and manage support tickets to address and resolve client issues promptly. • Collaborate with internal teams to ensure seamless execution of operational processes • Ensure compliance with established workflows and procedures to maintain operational excellence • Utilize data analysis to inform decision making and optimize account performance • Maintain a detailed record of client interaction and operational activities • Interacts on significant technical matters which often requiring coordination between internal and external organizations. QUALIFICATIONS • Excellent PC skills including reputed company Office and Internet experience. • Proficient in reputed company reputed company including functions such as pivot tables, VLOOKUP, data visualization and formula creation. • Proficient in reputed company PowerPoint with the ability to create professional and visually appealing presentations. • Excellent verbal and written communication and presentation skills. • Strong analytical and problem-solving skills. • Strong focus on book of business client satisfaction and client retention results. • Demonstrated ability managing projects, utilizing proven project management processes. • Ability to work cross-functionally to resolve reputed company issues with urgency. • 6 – 8 years experience in a healthcare leadership position, preferably in the PBM industry • 3+ years of experience interacting with customers or clients in a high performing environment If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About reputed company reputed company, a division of reputed company, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to reputed company the reputed company, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@reputed company.com for support. Do not email SeeYourself@reputed company.com for an update on your application or to provide your resume as you will not receive a response. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Apply Job!