Service Agent I (Full-time)- Temporary Work From Home
This is a remote position. All new hires will be in Training for the first 2t .5 weeks of their employment. The schedule for training Is 8:00am 4:30 pm Monday Friday. We currently offer two Work schedules: 1) Sun 11:30am- 8:00pm, Monday Thursday 12pm- 8:30pm (Off Friday & Sat) 2) Tues & Wed 10:30am 8:30pm, Thurs 10:30am 8:00pm, Friday 9am 5:30pm, Saturday 9am 1pm (Off Sunday & Monday) Responsibilities: Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. Schedule appointments while providing positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Perform other related duties as assigned. May coordinate support of community and business donor groups to assure a positive image of the ARCBS.
Requirements
Please keep on mind that the position has a 90-day probation period. Candidates will not be considered if they need to miss any time off of the Training schedule and / or the Work schedule within the first 90 days. (This includes Court, Dr.s Appointments, already paid Vacations etc.) Applicants must meet the following requirements: At least 1 year of Customer Service experience (Call center experience is preferred, but not required). Sales experience is highly preferred. The rate a pay is $12.52 with $2.00 Shift Differential. Regular Work Schedules: Sunday 11:30 AM to 8:00 PM Monday thru Thursday 12PM to 8:30pm (Off Friday & Saturday) OR Tuesday-Wednesday-10:30am-8:30pm, Thursday 10:30am-8:00pm, Friday 9am -5:30pm Saturday 9am-1pm (Off Sunday- Monday) Training schedule (2 weeks (Monday thru Friday from 8:00 AM to 4:30 PM (off on Saturday & Sunday) The First 3 days of Training will be held at our Donor Client Service Center. We will provide the equipment to finish and complete training remotely. Candidate is required to have high speed internet services at their home. To Pre-register, please visit www.redcross.org/Careers to complete the Application for Consideration. Please use the requisition #s below: Sunday Thursday Schedule : https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers/job/Charlotte-NC/Service-Agent-I-Sun-Thurs_RC42365 Tuesday Saturday Schedule: https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers/job/Charlotte-NC/Service-Agent-I--Tues--Sat_RC42367
Benefits
We are also offering a $1000.00 Bonus for all Candidates hired and completes the Mandatory (90) Probationary Period and an additional $1000.00 upon 6 months of service. Apply Job!