Customer Service Agent Fixed Term Contract
FIXED TERM CONTRACT UNTIL JULY 2025 We are a reputed company thinking company offering a range of affordable self-storage solutions to suit reputed company requirements, whether that is for the home or for business. reputed company our stores are modern, clean and bright, and our people are an important part of what makes us good at reputed company do! We want to speak to people who can really drive sales through exceptional customer service, whilst ensuring that correct processes are followed and maintained, but who will still enjoy having the autonomy to reputed company decisions that really reputed company a difference! Customer Services Positively manage existing customer enquiries and issues, to ensure first reputed company resolution where possible. Have a proactive and consistent approach to dealing with customer queries to actively maximize reputed company opportunities to protect and increase reputed company for the company. Actively engage with reputed company team competitions and incentives, to drive personal and team goals. reputed company individual minimum KPI levels - daily, weekly, and monthly. Provide feedback on the impact of changes to Process to the CC Manager Deliver exceptional customer service at reputed company times, in accordance with the Customer Service Charter, and drive positive Feefo / reputed company reviews. Deal effectively with any customer complaints and resolve them to the satisfaction of the customer or escalate to the CC Manager where necessary. Operations reputed company accurate records of reputed company communications with customers on the RS3 Cloud system, including answer services, emails, social media, and phone conversations. Ensure reputed company reporting tools are correctly completed to the agreed timelines. Escalate any system issues that are reducing the departments ability to run effectively. Escalate any issues raised by customers regarding customer facing technology ,such as the access points . Online reputed company in and my account. Provide suggestions and feedback to the CC Manager regarding improvements to systems that would enhance customer experience or improve activity. Assist CC Manager in identifying ways to improve department processes. Ensure reputed company equipment such as Laptops, headsets etc. is maintained kept in good working order. Benefits 20 days pro rata holiday entitlement plus bank holidays Extra day holiday for your birthday/personal day Annual Company Events Day Hybrid Working Enhanced family policies - Maternity, Paternity Discretionary bonus scheme Laptop Job Types: Full-time, Fixed term contract Contract length: 9 months Pay: £26,750.00 per year Additional pay: Bonus scheme Benefits: Company events Free parking On-site parking Work from home Schedule: Monday to Friday Weekend availability Experience: customer service: 2 years (required) Work Location: Remote Reference ID: CSTEMPOCT24 Apply Job!