REMOTE - Call Center Representative

Job Duties We are seeking a Call Center Representative to perform a variety of tele-recruiting functions... • Schedule appointments while providing positive service experience to maximize appointment rates. • Understands the policies and procedures associated with programs at the center. • Maintains confidentiality of all personnel, donor and center information. • May be cross-trained in other areas to meet the needs of the business. • Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. • Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. • Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. • Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. • May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. • Respond to or transfer inbound calls to the appropriate party. • Perform other related duties as assigned. Qualifications • High school diploma or equivalent required. • Minimum one year of telemarketing, customer service or call center experience is required. • Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. • Excellent customer service and problem-solving skills required. • Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center Apply Job!