Licensed Customer Service Representative - Pet Insurance
Description Join our passionate team at Chewy, where we are dedicated to helping pet owners protect their beloved furry companions through our pet insurance services. We are looking for dynamic individuals to fill the role of Licensed Customer Service Representatives (LCSR). This remote position allows you to educate customers about our premier pet insurance policies and help them enroll their... pets in comprehensive coverage. You will play a crucial role in ensuring that pets and pet parents receive the best possible care when they need it most. Company Culture and Environment Chewy fosters a culture of empathy, active listening, and collaboration. We value a team-oriented environment where feedback is encouraged, and continuous learning is part of our daily routine. Our commitment to diversity and inclusion reflects our dedication to creating a supportive workplace. Career Growth and Development Opportunities We emphasize professional development and offer ongoing training to enhance your skills within the pet insurance industry. As part of our team, you will have opportunities to grow and advance your career while contributing to a meaningful cause. Detailed Benefits and Perks Competitive salary based on experience Comprehensive health benefits Opportunities for continuous learning and professional development Flexible work hours Compensation and Benefits Competitive pay Property & Casualty insurance license support Remote work options available Why you should apply for this position today This is a unique opportunity to make a significant impact in the lives of pet owners. By helping them navigate the complexities of pet insurance, you will provide essential support to ensure their pets receive quality care. Join a team that is passionate about animals and dedicated to making a difference in the world of pet insurance. Skills Must hold and maintain a Property & Casualty Insurance license in your home state 2+ years of experience in an insurance sales-based role preferred 2+ years of customer service experience Excellent communication skills with a customer-centric approach Familiarity with the insurance industry, particularly pet insurance, is a plus Strong ability to handle objections and turn them into opportunities Proficiency in basic computer applications and data entry Responsibilities Answer inbound warm leads from potential customers Utilize a consultative style to understand customer needs Present the value of our pet insurance policies Guide calls towards successful enrollment Provide detailed information about policies and coverage options Overcome objections with confidence and empathy Ensure accurate enrollment of pets in policies Meet and exceed enrollment targets Develop a working knowledge of Chewys pet health insurance plans Learn and operate within internal and external technologies Qualifications Excellent communication and active listening skills Track record of quality and productivity Positive attitude and adaptability Ability to multi-task in a fast-paced environment Flexibility to shift schedule and work overtime as needed Education Requirements A high school diploma or equivalent Ongoing training in insurance policies and procedures will be provided Education Requirements Credential Category Property & Casualty Insurance license Experience Requirements 2+ years of experience in customer service and insurance sales Proven experience in overcoming objections and providing solutions Why work in Dallas, TX Dallas offers a vibrant culture, diverse job opportunities, and a thriving economy. Known for its warm weather and friendly atmosphere, Dallas provides a perfect environment for both personal and professional growth. Enjoy a rich arts scene, excellent dining options, and a variety of recreational activities that make living and working in Dallas an enriching experience Apply Job!