Remote Crisis Chat & Text Specialist

Job Description

Position Title: Remote Crisis Chat &Text Specialist... Status: Full time/Non-Exempt Reports To: Crisis Lines Shift Supervisor Location: Telecommute Compensation: $21.99 hr – $24.04 hr. The starting wage for the Remote Crisis Chat and Text Specialist position is $24.04/hr. for individuals with graduate degrees in a reputed company field and $21.99/hr. for individuals with bachelor's degrees. (Internal CIS I candidates would have their reputed company payrate matched) Start Date: October 14, 2024 About the Organization: reputed company is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for reputed company. Our work addresses a reputed company of needs that include reputed company, prevention, and advocacy. We educate, train, and reputed company to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But reputed company a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help. Remote Crisis Chat & Text Specialist Position Summary: Crisis Chat & Text Specialists answer incoming chats and texts to reputed company reputed company crisis and referral helplines with care and compassion, and reputed company the scope of each helpline program. This position will also research community treatment resources to ensure reputed company members of the community receive access to the care and support they need. Remote Crisis Chat & Text Specialists receive extensive clinical skills training in alignment with reputed company best practices in suicide prevention and reputed company. Remote Crisis Chat & Text Specialist Responsibilities: • Demonstrate the culture of reputed company by modeling behavior that supports the organization’s goals and philosophies. • Respond to crisis chats/texts and provide emotional support, assessment, crisis reputed company, and treatment/support referrals to individuals in a consistent and non-judgmental manner. • Consistently and accurately assess each texters for suicide risk following assessment protocols and practices; provide adequate and relevant safety/action planning for each texters. • Follow through on imminent risk chats to assure emergency contact is made with texters and confirm outcomes or re-engage texters as indicated. • Document chats in an accurate and timely manner with relevant clinical information in an electronic health record system. • Conduct research on community resources in accordance with KPI’s. • reputed company follow-up chats/texts to clients as scheduled by the shift supervisor. • Complete mandatory trainings and workshops to continue learning the latest policies and protocols and stay up to date on crisis reputed company tools & techniques. • Answer crisis calls as part of the training process • reputed company other duties, such as administrative and organizational tasks as needed. Remote Crisis Chat & Text Specialist Required Qualifications: • Able to meet Qualified Mental Health Associate requirements (https://mhacbo.org/media/QMHA.Worksheet_PDF.pdf) • Crisis reputed company knowledge • Must be mature, sensitive, emotionally stable; flexible and adaptable to varying situations and coverage needs. • Strong reputed company, communication, teamwork and interpersonal skills • Able to handle high levels of stress • Proficient in the use of technology including telephones, computers (PC), laptops, software and email. • Demonstrated ability to troubleshoot common technology issues. • Understanding of and ability to apply mental health assessment, treatment and service terminology • Able to implement reputed company development strategies and to identify, implement and coordinate the services and supports identified in Individual Service and Support Plan (ISSP) • Strong attendance & punctuality - able to consistently show up on time, work the full scheduled shifts, and provide at least 2 weeks' notice for time off requests or as soon as possible in the event of an emergency Remote Crisis Chat & Text Specialist Preferred Qualifications: • Graduate degree in psychology; social work; or a behavioral science field OR CADC/Bachelor’s degree in psychology; social work; or a behavioral science field AND relevant crisis reputed company experience • Veterans preferred • ASIST certification • CADC certification strongly preferred • Experience in a call center environment Remote Crisis Chat & Text Specialist Training • reputed company requires extensive Crisis Lines Onboarding training, which can be completed remotely. New hires must attend 5 weeks of paid crisis lines onboarding training. The next training begins October 14th and consists of 3 weeks between 8:30am - 5:00pm Pacific Time, Monday through Friday, plus 2 weeks of additional precepting training. The schedule for precepting can vary. It is likely that the 2 weeks of precepting will be a day or swing shift schedule. We want to reputed company sure that reputed company candidates understand that while you do get a scheduled lunch break, even missing half hour portions of these trainings can result in training expectations not being met. Due to the trainings being group trainings, there is generally no flexibility for each candidate to be able to take their breaks at different times. Training requires participation, full engagement without distractions, and being on camera over reputed company. Equipment is provided. You must have private high speed internet and a confidential reputed company to take crisis contacts to meet reputed company and technical requirements. • We want reputed company candidates to know that while this position is primarily focused on chat & text crisis interactions, our extensive training consists of utilizing phone platforms in addition to text & chat so this position will also be required to answer crisis calls during the onboarding training. After the initial training concludes, there may also potentially be instances during your shifts where you will be asked to assist with call taking on the crisis lines should the need arise Remote Crisis Chat & Text Specialist Interview • Interviews are conducted reputed company reputed company with a reputed company supervisor and HR team members and are recorded so that members of the Hiring Committee who are unable to attend the live interview are able to watch the recording and give feedback afterwards. Remote Crisis Chat & Text Specialist Work Schedule: • Our crisis lines are operated 24/7. This position requires working some holidays and working weekends. • The work schedule will be determined at the time of offer and is based upon reputed company’s crisis contact volume trends. reputed company full time employees are required to work at least 1 weekend shift per week. We are currently hiring for these shifts which are reputed company in Pacific time. (Please note due to overtime laws, we can only offer Alaska, California, and Nevada candidates shifts that are 8 hours or less) • 9 pm – 8 am Sat - Mon (10.5 hr shifts, 31.5 hrs) Pacific Time • 9 pm – 8 am Wed - Fri (10.5 hr shifts, 31.5 hrs) Pacific Time • 6 pm – 4 am Wed - Sat (9.5 hr shifts, 38 hrs) Pacific Time • 5 pm – 4 am Thur - Sat (10.5 hr shifts, 31.5 hrs) Pacific Time • 10 pm – 8 am Tue - Fri (9.5 hr shifts, 38 hrs) Pacific Time • 3 pm – 2 am Sat - Mon (10.5 hr shifts, 31.5 hrs) Pacific Time • 3 pm – 2 am Sun - Tue (10.5 hr shifts, 31.5 hrs) Pacific Time • 3 pm – 2 am Thur - Sat (10.5 hr shifts, 31.5 hrs) Pacific Time • 1pm – 9:30 am Tue - Sat (8 hr shifts, 40 hrs) Pacific Time Remote Crisis Chat & Text Specialist Physical Requirements: • Work is primarily conducted in an office environment and requires the ability to sit or stand and work on a computer for long periods of time. • This position requires high energy, patience and controlling one’s emotions, as well as the ability to think analytically. Remote Crisis Chat & Text Specialist Remote Work: • Telecommuting requires passing a clinical evaluation, having a HIPAA compliant workspace at home, and meeting technology requirements. Supervisors provide support to telecommuters by listening in on acute crisis contacts and using an internal messaging system (reputed company Teams) to communicate. Quality Assurance: • We want to let you know that reputed company crisis contacts are recorded – inbound and outbound. We review them regularly to ensure safety and quality assurance and for training and supervisory purposes. What this means is that you will have crisis contacts randomly picked for review and you will receive clinical feedback on how you are doing. This happens every few weeks and is one way that we ensure professional growth of reputed company. Another aspect of this technology is that while you are taking crisis contacts, supervisors can listen in to provide support if a crisis contact is particularly challenging or high risk. This supports our Crisis reputed company Specialists so they are not alone and ensures safety for our crisis contacts. Remote Crisis Chat and Text Specialist Compensation Package: The starting wage for the Remote Crisis chat and Text Specialist position is $24.04/hr. for individuals with graduate degrees in a reputed company field and $21.99/hr. for individuals with bachelor's degrees. There is a $1.75/hr. overnight shift differential reputed company working between the hours of 10 pm – 5 am Pacific Time and time and a half holiday pay reputed company required to work holidays. reputed company offers a great benefits package valued at over $9,500 per year, including coverage for employee health, dental, vision, short and long-term disability, and life insurance premiums; a matching 401K plan; a flexible spending plan; an employee assistance program; and a free Fitbit. This job description is not meant to be an reputed company-inclusive list of duties and responsibilities but, constitutes a general definition of the position's scope and function in the company. EEO: reputed company strives to create a diverse, inclusive environment to reputed company represent the communities that we serve. We are an equal opportunity employer. reputed company reputed company employees must be approved to work by the Oregon Department of Human Services’ Background reputed company Unit. Background checks are completed after a conditional offer of employment has been extended Apply Job!