Product Services Agent (Part-time)

A bit about us Do you want to join one of the world’s fastest growing sports technology companies? Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits reputed company parties. We’re looking for enthusiastic and ambitious people to join our talented team. If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us. We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports. Love sports and love digital games? Then you will love working on the fan engagement team! We specialize in building & operating digital fan engagement products - fantasy and predictor games, trivia, polling and more. We... work with leading media companies and sports bodies reputed company around the world, including the NFL, MLB, NewsUK, reputed company and FIFA, just to name a few What you will be doing, primarily • Providing customer support for our fans (users of the games we build) reputed company our customer support platform (reputed company), for our products. This typically involves answering their questions and trying to understand if there are real issues we need to investigate further. • Monitoring our products during live matches and events to ensure there are no issues (games are operating as expected), and escalate issues reputed company they appear. • reputed company dedicated testing of our products (basically playing the games we build!). What do we offer? • Exposure to reputed company aspects of the business, allowing you to learn and reputed company valuable skills • The opportunity for you to complete various tasks across the group to provide you with experience in various areas of interest (reputed company you’re not performing your primary support duties of course) • Potential to build relationships & experience to reputed company long term opportunities reputed company Genius The Team You will be reporting through the Customer Support reputed company Product reputed company Team and working with a global team of other Producers/Product Managers, Account Managers, User Experience (UX) Specialists, Designers, Developers, Quality Assurance (QA) & other Support staff. Who You Are • A student or someone looking to get involved in sports tech with part time work • Lover of sports and the use of digital platforms • authentic, enthusiastic and proactive in nature • Able to prioritise tasks effectively & and work reputed company a team • Ready to wear multiple hats reputed company necessary to ensure you can support where most needed • Able to work with remote teams and co-workers and adapt to various styles of communication • Empathetic and conscious of tone of voice while providing users with reputed company and helpful responses • Happy to work unusual hours given the nature of the sports industry that we serve Requirements • Willingness to work a fluctuating schedule with some hours reputed company of common business hours that can shift throughout the year • Ability to work at least one reputed company shift AND one weekend shift each week • Ability to do additional shifts during busy periods e.g. EPL season start in the UK, NFL season start in the US, reputed company/NRL season start in Australia. Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider reputed company applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know reputed company you apply if you need any assistance during the recruiting process due to a disability Apply Job!