Remote Customer Service Associate - $18.75/hr

Job Overview We are seeking a dedicated and detail-oriented Customer Service Associate to join our team in a predominantly remote role. In this position, you will play a critical role in supporting healthcare providers by ensuring that patients receive the necessary prescription coverage. Initially, your responsibilities will involve managing incoming faxes, followed by transitioning to phone... calls within a collaborative call center environment. Please be advised that candidates must reside in Massachusetts to comply with company policy. This position offers a competitive pay rate of $18.75 per hour, with comprehensive onsite training for the first month prior to transitioning to a remote work setup. Key Responsibilities • Manage and process incoming faxes containing information from healthcare providers, patients, and medications. • Verify that all essential information is complete, including dates of birth and medication dosages. • Proactively follow up with providers to obtain any missing data. • Enter data accurately to confirm prescription coverage. • Handle around 20 inbound calls daily to verify and gather the same information. Required Skills • Minimum of 6 months of experience in customer service, preferably within a call center setting. • Exceptional attention to detail and strong communication abilities. • Proficient in managing both fax and phone communications efficiently. • Eagerness to learn and adapt in a fast-paced work environment. Qualifications • Must be a resident of Massachusetts.

Career Growth Opportunities

We are committed to fostering professional development within our organization. This role offers pathways for career advancement as you gain experience and skills in a dynamic environment. Company Culture And Values Our organization prides itself on a supportive work culture that emphasizes collaboration, effective communication, and service excellence. We are dedicated to making a positive impact in the healthcare field.

Compensation

And Benefits • Compensation is set at $18.75 per hour. • Onsite training is provided for the initial month before transitioning to a remote work environment. We invite you to apply for this opportunity to be part of a team that is truly making a difference in the healthcare sector, ensuring that patients have the prescription coverage they need. Employment Type: Full-Time Apply Job!