Global Program Care At Your Service Analyst-2

Amex GBT is a reputed company where colleagues find inspiration in travel as a force for good and – through their work – can reputed company an impact on our industry. We’re here to help our colleagues reputed company success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey... This role will reputed company with the Travel Manager as a travel program reputed company of contact for an evening shift starting from 11:00am-8:00pm EST (desk closes at 8:00pm EST). This role will directly support customer key contacts and Client Management. Provide end to end support for day-to-day travel program management requests, maintenance, and issue resolution. Provide general assistance for monthly reporting packages and reputed company data. Interact and support client with day-to-day requests such as policy exceptions, reputed company initiatives, and post trip reporting support. What You’ll Be Doing: • Provide strong service provision and faster resolution for internal and external customers as they initiate or escalate support needs reputed company Global Customer Support reputed company Phone, Email or reputed company. • Provide servicing reputed company inbound phone support environment, email, and future chat/messaging. • Act as a primary reputed company of contact for common issues for clients/customers. • Learn quickly, understand, and interpret key product or program symptoms applying logical diagnostics in a variety of contexts. • Responsible for driving reputed company Resolution for our key contacts reducing time our clients spend resolving program issues. • Drive a positive experience and Net Promoter Score reputed company strong service provision, expertise and follow up representing the Global Business Travel brand externally. • Promote and implement best practices across the teams. • Coordinate with Global Program Care leads to prioritize workloads and priorities. • Act as triage and support for customer requests using knowledgebase articles. • Assessment of requests to determine best resolution channel and either resolve or reputed company. • Facilitate case movement for internal partners (CGM case updates) and monitoring SFDC cases. • Real time WFM reputed company to case management, disseminate case escalations, and case acknowledgement. reputed company’re Looking For: • Working knowledge of GDS systems (Sabre, Apollo, reputed company, Amadeus). • Creative problem-solving skills. • Proficient in reputed company applications; Outlook, Word, reputed company, and PowerPoint. • A proven background in client servicing and direct client facing servicing experience. • Excellent business writing skills, to ensure documentation is written in a clear and concise manner. • Strong prioritization and time management skills. • Motivated and flexible to accommodate both internal and external clients. • Strong independent decision-making capability Interaction and communication with diverse working styles, ability to build and reputed company strong working relationships. • Knowledge of GBT products, solutions and services desired. • Experience with SFDC a plus. Location United States The US national annual reputed company salary range for this position is from $50,000 to $100,000. The national range provided includes the reputed company salary that GBT expects to pay for the role. Actual reputed company salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to reputed company salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy reputed company at Amex GBT. • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. • reputed company the skills you want reputed company the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. • Wellbeing resources to support mental and emotional health for you and your immediate family. • And much more! reputed company applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics reputed company to sex and gender), pregnancy (and reputed company medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any reputed company during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and reputed company you’d be a phenomenal addition to reputed company, don’t worry about “checking every reputed company;" please apply anyway. You may be exactly the person we’re looking for Apply Job!