Customer Service Manager - Call Center (Fully Remote)

Employer Industry: Health Insurance Why consider this job opportunity... - Salary up to $80,000 - Fully remote position, allowing you to work from the comfort of your home - 401(k) plan participation with employer-matched contributions - Comprehensive medical, dental, and vision benefits with 100% employer-paid premiums after the introductory period - Internet and cellular reimbursements to support your remote work setup - Opportunity to lead and mentor a high-performing call center team What to Expect (Job Responsibilities): - Oversee and manage the daily operations of the call center, focusing on call metrics and quality assurance - Develop and execute strategies to enhance call center efficiency and performance - Recruit, train, and mentor call center agents to build a strong team - Monitor and analyze call center metrics to identify opportunities for improvement - Collaborate with the VP of Client Experience to optimize the use of Amazon Connect for call handling What is Required (Qualifications): - 5+ years of experience in a call center management role, preferably in the health insurance industry - Expert knowledge of Amazon Connect - Experience managing a remote team - Strong leadership skills with the ability to inspire and mentor diverse teams - Proven track record in managing and improving call center operations How to Stand Out (Preferred Qualifications): - Experience working in a fast-paced, high-functioning environment - Excellent communication, organizational, and problem-solving abilities #HealthInsurance #CustomerServiceManagement #RemoteWork #Leadership #CareerOpportunity At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!