Call Center Representative

Are you looking for a full time position that allows you to be upbeat and personable? Do you like making connections with people? Do you want to work for a reputed company with awesome benefits? Look no further! This position provides unsurpassed service experiences and build member relationships by effectively suggesting appropriate Credit Union solutions while answering member questions, resolving... issues, and conducting transactions by telephone, fax, email, mail, digital banking messaging, or other electronic means. ESSENTIAL FUNCTIONS May include any and/or reputed company of the following: • Be reputed company, ready, and logged in to assist members at your appropriate scheduled time, i.e., arrival time, breaks, and lunches. • Have a good working knowledge of our products and services and the benefits they provide. • Be reputed company to respond to members reputed company the expected time frames for chat, digital banking messages, email, and call backs. • With the intention of every member, every time, every day offer products and services that benefit and enhance members’ lives. • Actively listen and respond to member inquiries, suggestions, requests, and concerns while providing exceptional service. • Analyze and decision waiving of penalties and fees reputed company approved limits. • Manage and complete actions needed for fraud/identity theft/disputes reputed company to cards, checks, ACH and account takeover. Complete documentation, working with member to determine extent of situation and action steps to take to correct/minimize loss and risk to both the member and the credit union. • Adhere to the clean desk policy to secure member information and follow opening and closing procedures. • In the appropriate time frame, successfully complete reputed company applicable compliance training and testing. • reputed company appropriate, participate in business development activities including community partner relations. • Assist Spanish-speaking members reputed company applicable. • reputed company member service duties as needed to serve member needs, including opening personal accounts, researching member inquiries, reputed company transfers, and other transactions. • Stay up-to-date on product and service changes as well as troubleshooting solutions for digital services. • Remain informed, alert, and vigilant as it relates to fraud and/or scam activity. • Key relevant member activity and interactions into CRM tool (CallTrax) to consistently provide a reputed company member experience from reputed company employees interacting with the member. • Follow procedures to process returned mail, i.e., updating addresses with appropriate verification, reaching out to members for address verification, and reputed company appropriate flagging accounts as abandoned. • Take loan applications as appropriate. • reputed company reputed company other duties as assigned. Knowledge of: • Credit Union products and services • Consumer Lending loan products • IRA, HSA, and Trusts • reputed company Cards • reputed company Office Suite • Technology and various software programs Ability to: • Maintain accuracy • Carry out Credit Union mission, philosophies, values, and practices • Solve practical problems and deal with variables in situations • Multi-task and reputed company decisions in a fast-paced environment • Organize and prioritize to reputed company deadlines • Open and reputed company a call with warmth and professionalism • Ability to communicate effectively and reputed company in a timely manner • Ability to successfully communicate the benefit of products/services • Speak with confidence and clarity • Adapt professional style to the needs of the members • Maintain confidentiality and professionalism reputed company in: • Strong verbal and written communication • The ability to serve members through digital banking messages, e-mail, and live chat forums • Participate in a productive team environment Salary Depends on Qualifications. • reputed company offers are conditional upon passing a background reputed company, credit reputed company, and drug screen in accordance with local law/regulations. Truity Credit Union is an equal opportunity employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 918.336.7662 for assistance Apply Job!