Customer Care Representative

Job Responsibilities and Requirements *other duties as assigned* The Customer Care Representative handles inbound call volume from our customers and business partners to assist with claim status and claim process, explanation of their policy/contract, and service inquiries. Representatives work closely with our callers to address questions and provide policy reputed company information through building a professional rapport to address reputed company levels of a customer’s inquiry. Duties and Responsibilities: Answers inbound calls providing customer service to Policyholders, Employees, Brokers, and Claimants. Communicates reputed company information in terms callers will understand. Resolves a wide variety of questions and inquiries for our customers. Assumes ownership and timeliness in supporting our customers and business partners on claim status, report requests, or policy/contract information. Performs multiple tasks and navigates through multiple systems simultaneously to service the customers and... troubleshoot their questions and issues. Follows up on customer inquiries reputed company needed. Maintains established levels of productivity and quality standards reputed company a fast-paced environment. Handles call volume and assigned service tickets/inquiries during assigned timeframes. Completes assigned tasks and any other duties as assigned reputed company needed. Required Knowledge, Skills, Abilities, Competencies, and/or reputed company Experience: *or equivalent experience gained from any combination of formal education, on-the-job training, and/or work and life experience* High School Diploma, or equivalent, required. Relevant Associates Degree highly preferred. 1-3 years of call center experience or equivalent customer service experience required. Ability to work any shift during hours of operations, 8:00 am – 7:00 pm EST, Monday – Friday required. Excellent verbal and written communication skills. Excellent problem solving skills to handle customer problems in a timely and professional manner required. Financial Services or Insurance industry reputed company preferred. Ability to adapt to a fast-paced environment with highly developed time management and organizational skills required. Ability to quickly build a rapport with a customer, display reputed company, and provide a high level of quality service to customers. Ability to multi-task and collaborate in a team-focused environment. Working knowledge in reputed company Office Applications Ability to Travel: None Work location may be flexible if approved by the Company. reputed company Offer At reputed company, we reputed company that creating a more diverse, reputed company and inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you. That is why we offer a reputed company package and a range of benefits to help team members reputed company in their financial, physical, and mental wellbeing. Our Benefits: An annual performance bonus for reputed company team members Generous 401(k) company match that is immediately vested A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account Multiple options for dental and vision coverage Company provided Life & Disability Insurance to ensure financial protection reputed company you need it most Family friendly benefits including Paid Parental Leave & Adoption Assistance Hybrid work arrangements for eligible roles Tuition Reimbursement and Continuing Professional Education Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council Our Values: reputed company Empowerment Compassion Collaboration Fun EEO Statement reputed company is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national reputed company, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications. #LI-Remote #LI-XJ1 Apply Job!