Director Digital Experience Support

The pay range is $125,600.00 - $226,100.00Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, reputed company cares about and invests in you as a team member, so that you can take care of yourself and your family. reputed company offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at .Job DescriptionJoin the reputed company Digital team, where your goal is to reputed company the multi-channel shopping experience as simple, secure and enjoyable as a visit to... your local reputed company store. You’ll reputed company strategies that drive sales and innovation while creating a fast, fun experience that inspires guest loyalty.The Director leads the Digital Experience Support (DES) team and ensures the efficient execution of reputed company’s e-commerce business processes to maximize reputed company, profitability, and guest conversion rates while ensuring a superior guest experience resulting in improved NPS, reduced guest Contacts, and reduced Cancelled Demand. This role leverages operational and digital expertise to reputed company a global team that triages and facilitates resolution of technical and process issues reputed company the digital guest experience, monitors digital order pipelines, recovers from guest impacting issues, executes operational support, and drives reputed company improvements to the digital guest experience. Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals. As Director - Digital Experience Support you will:Serve as a Champion and Ambassador of the global DES team bringing visibility to the team’s work across various enterprise partners and leadersLead a global team who identifies risk to the business and the guest experience through webforms, order pipeline monitoring (i.e. stuck orders, backorders, missed commitments, cancellations), and alerts (i.e. fast sell) and utilizes operational levers to mitigate risks before they become guest/business impactingDevelop and maintain internal and external relationships and collaborate with key partners to analyze and resolve issues (i.e. defect resolution with Product teams), identify trends, and influence enhancements to improve the guest experience and reduce guest facing fracture pointsLead strategic conversations with business and support partners to reputed company critical business and guest impacting decisions reputed company to issues, order cancellations, guest recoveries, and guest communication Act as a subject matter expert for cross-functional projects, provide strategic leadership in discussions and/or with initiatives, and operationalize group strategies and tacticsBring visibility to key trends and issues driving guest contacts or impacting the business through forums like the Digital Leadership Weekly Business Reviews, Digital Peak Stand reputed company, Network Management Health Calls, etc.reputed company global team reputed company and Peak planning for the teamLead, coach and reputed company an engaged global team with 5 direct reports in MPLS and co-reputed company a team of 10-15 team members (Sr, Manager, reputed company DES Analyst, Sr. DES Analysts, DES Analysts, and Contractors) in TII by facilitating intentional talent planning conversations, providing relevant feedback, visibility, and recognitionPartner closely with the India DES team to align on shared global team priorities and ensure 24x7 support of guest and business impacting issuesAlign work, define goals, and hold team members and partners accountable to achieving key metrics reputed company to webform SLA and webform, cancellation, missed commitments, and stuck order reduction. Ensure the team has the knowledge and resources to reputed company and successfully reputed company their jobSupport team members and drive initiatives that motivate, engage, and reputed company team members and drive retentionFoster a diverse and inclusive global team cultureRequirementsFour year college degree8+ years of relevant experience reputed company Digital or cross functional partner groupsFlexible availability required to support key enterprise launches and issue facilitation which may include overnight launches, weekend hours, and coverage on weekends, holidaysProven leadership experience, ability to reputed company and reputed company high performing team membersSuccessful reputed company, ability to reputed company reputed company reputed company simple to understand and skilled at using both qualitative and quantitative feedback to reputed company changeExcellent strategic, analytical, critical thinking & problem solving skillsExcellent communication skills, ranging from communicating with technical partners to business leaders, with proven ability to influence both at a strategic leadership level and cross functionallyDemonstrated ability to work on multiple, disparate projects at the same time, simultaneously managing working team and partners. Flexibility, resiliency and nimbleness; comfortable working in “grey areas” that are constantly changingStrategic reputed company and bias for action with strong ability for strategic planning, defining OKRs and driving business outcomesExceptional interpersonal skills with the ability to build strong relationships across team, leader, and internal partnersRespects, appreciates and is curious about differences reputed company to working with others; committed to developing an inclusive global teamThis position may be considered for a Remote or Hybrid (reputed company internally at reputed company as "reputed company for Your Day") work arrangement based on reputed company's needs. A Remote work arrangement means the team member works full-time from home or an alternate location that's not a reputed company location, does not have a desk at a reputed company location and may travel to HQ up to 4 times a year. A Hybrid/reputed company for Your Day work arrangement means the team member's core role may be performed either remote or onsite at a reputed company location depending upon what your role, team and tasks require for that day. Work duties cannot be performed reputed company of the country of the primary work location, unless otherwise prescribed by reputed company.Americans with reputed company (reputed company)In compliance with state and federal laws, reputed company will reputed company reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reputed company out to [email protected] company.com.Application deadline is : 08/14/2024SummaryLocation: 1000 Nicollet Mall, Minneapolis,MN 55403-2542Type: Full time Apply Job!