Customer Service Representative (Part-Time) – Miami

Job Summary:

We are currently seeking a Part-Time Customer Service Representative for our Miami branch. This will be a part-time position, requiring under 4 hours of work daily. The position is within the customer service department of Amazon, one of the most renowned companies in the USA.

The successful candidate will receive a competitive hourly wage, coupled with an array of benefits, including Health and Dental Insurance, Paid Training, and Paid Vacations.

Job Description:

As a Customer Service Representative, you will play a critical role in maintaining Amazon’s reputation for exceptional customer service. Your primary responsibility will be to interact with customers, answering queries and handling complaints in a prompt and professional manner.

In addition, you will provide information about our products and services, make product recommendations, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Requirements:

– High school diploma, GED, or equivalent

– Proven customer support experience or experience as a client service representative

– Track record of over-achieving quota

– Strong phone contact handling skills and active listening

– Familiarity with CRM systems and practices

– Excellent communication and presentation skills

– Ability to multi-task, prioritize, and manage time effectively

Responsibilities:

– Manage large amounts of incoming calls

– Generate sales leads

– Identify and assess customers’ needs to achieve satisfaction

– Build sustainable relationships and trust with customer accounts through open and interactive communication

– Meet personal/customer service team sales targets and call handling quotas

– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Benefits:

– Health and Dental Insurance

– Paid Training

– Paid Vacation

– Employee Discounts

– Opportunity for advancement

Company Overview:

Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in the United Kingdom, Germany, France, Japan, Canada, Italy, and China and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

If you’re ready to contribute to Amazon’s reputation for world-class customer service and join a forward-thinking, ambitious team, we’d love to hear from you. Apply Job!