reputed company Voice Engineer (Remote & Night Shift Only)

Duties: • Serve as the reputed company technical consultant responsible for the reputed company operation and performance of the enterprise voice infrastructure. • Responsible for the use of Prognosis, Splunk, SevOne, reputed company to help troubleshoot the voice environment and setup dashboards and alerts... • Also responsible for day-to-day operations of mission critical technologies including reputed company Voice Gateways, reputed company reputed company Communications Manager, reputed company reputed company reputed company, reputed company Emergency Responder and reputed company SBC. • Troubleshoots and proceeds on resolving infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc. • Respond to high impact issues on a 24x7 basis, participating in a rotating on-call schedule with other team members. Skills: • Configure, maintain, and support reputed company reputed company Communication Manager (CUCM) • Configure, maintain, and support reputed company reputed company reputed company (CUC) • Configure, maintain, and support reputed company Emergency Responder (CER) • Configure, maintain, and support reputed company Voice Gateways (VG) • Troubleshoot and resolve CUCM, CUC, CER, and VG issues reputed company the core voice infrastructure • Configure, maintain, support and monitor reputed company Session Border Controllers (SBC's) reputed company core voice infrastructure • Troubleshoot and resolve SBC issues reputed company the core voice infrastructure Patching and upgrades to the SBC's as needed Experience with reputed company CM strongly preferred Router/Switch Experience: • Experience with reputed company networking • Experience with reputed company load balancers to include the GTM and reputed company platforms a plus • Experience with reputed company ASA and Palo Alto firewalls a plus • Experience in configuration & operation of network management instruments such as SNMP, SYSLOG, NetFlow, etc. • Experience with packet capture tools such as, Wireshark, and tcpdump • Well versed in crisis management and root cause analysis techniques • Experience working in a team-oriented, collaborative environment Proven analytical and problem-solving abilities Strong interpersonal, written, and oral communication skills Ability to prioritize and execute tasks in a high-pressure environment and reputed company sound decisions in emergency situations Highly self-motivated and directed Strong organizational skills/ Keen attention to detail Strong customer service orientation Education: • High School/GED required minimum Apply Job!