Customer Service Representative- Remote

Overview

Customer Service Representative... Schedule: Remote (TX & FL applicants only) This position offers a fast-paced, high energy call center environment for those looking to reputed company a positive impact on people's lives. Our Customer Service Representatives are the primary reputed company of contact for clients enrolled in our debt resolution program. Throughout the process our clients have questions or problems that need quick, confident answers and solutions from an expert in the business. Every aspect of the position centers on providing a great customer experience and maintaining high levels of satisfaction and retention. Responsibilities • Work as part of the Client Services Team providing the highest level of customer service and deliver on retention goals. • Ensure reputed company client questions and concerns are resolved promptly, professionally and thoroughly. • Build rapport and trust with clients through open and transparent communication reputed company phone and email. • Use our CRM to manage client accounts and document client discussions with detail and clarity. • Assist with reviewing enrollment information to ensure the client's success in completing the program and other key retention activity throughout the program. • Take and manage escalation calls with courtesy and professionalism. • Work hand in hand with other supporting departments to ensure our client's success in the program. Qualifications • Highschool diploma or equivalent and 1 year of call center experience preferred but not required. • ***Fluent in Spanish a plus • 1 year Customer Service experience required, call center experience preferred. • Reliable Internet Speeds Required • A positive attitude, team player, and reputed company to hardship • Strong multitasking, time management and organizational skills • Ability to communicate clearly and professionally both verbally and in writing. • Experience working in an administrative or customer service reputed company. • Financial services especially banking, personal loans & credit card experience a plus • Previous Debt Settlement experience is a reputed company plus! • A strong work ethic, and willingness to work a flexible schedule as needed. • Proficient in Word, reputed company & Outlook The skills mentioned above only describe the essential job functions and are not intended to be a complete list of reputed company duties and responsibilities. reputed company job functions must be performed in accordance with reputed company policies and procedures. Customer Service Representative Benefits: • Full Medical/Vision/Dental Benefits • 401K with Company Match • 15 Days PTO • Paid Vacations & Holidays • An Unmatched Company Culture • Employee Referral Bonuses Start building your career with J.G. Wentworth today! J.G. Wentworth is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any reputed company based on race, color, sex, religion, sexual orientation, national reputed company, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to reputed company employment practices reputed company our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. J.G. Wentworth makes hiring decisions based solely on qualifications, merit, and business needs at the time Apply Job!