Training and Support Specialist (Remote, Night shift)
Collaborating closely with Team Leaders, you will assume a pivotal role in supporting your assigned team by overseeing essential tasks including recruitment, onboarding, quality assurance, and other related activities. Additionally, you will be a key contributor to our company's growth by actively engaging with potential customers, cultivating their interest, and efficiently scheduling... appointments for our sales team. Your responsibilities include: participating in recruiting activities, with the goal of finding strong performers (based on culture, skills, experience, and other qualification requirements conducting onboarding activities to ensure smooth transition for new hires providing guidance and support to new team members, helping them acclimate to their roles and the companys processes serving as a resource person for answering questions and addressing concerns during the onboarding period conducting training activities as needed qualifying leads and opportunities based on predefined criteria and ensuring they meet the established qualification standards prior to assigning them to appropriate Sales Team members assisting in quality assurance activities (as needed) to ensure adherence to company standards and optimize customer experience making outbound calls to potential customers with the goal of consistently delivering agreed targets scheduling consultations between contacts/prospective customers and members of our Sales Team inputting information accurately into our system representing the company in the best way possible when conversing with contacts ensuring all calls are done based on standards and requirements of the company delivering reports accurately and on a timely basis participating and documenting processes and improvement initiatives Requirements With at least 2 years of successful experience as a Lead Generation Support Specialist or Subject Matter Expert (Sales calls related) or relevant experience Experience working w/ any CRM Tools (Salesforce is a plus but not required) Experience with MS Office Tools With prior experience with training, onboarding, and recruiting Strong people skills Excellent listening and verbal communication skills Has a strong broadband internet connection Has a designated professional and quiet workspace Amenable to working on a graveyard shift As an agile company, we're seeking a trailblazer who personifies the following qualities and traits: Proactive, adaptable and flexible Highly professional Willing to go the extra mile to achieve desired outcomes Highly collaborative Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes Apply Job!