Customer Service Representative
Position: Customer Service Representative I Location: Norcross, GA Reports To: Kaleen Faflik - CS Team Lead... Job Type: Full-time Essential/Primary Job Functions Provide outstanding Customer Service to P1 Finance insureds, agents, brokers, carriers, and in- house team members. Responsibilities Answer incoming calls for the Customer Service Department Respond to Customer Service email inquiries Process electronic payments Update insureds policy and account information Research account activity Provide account and policy information to insureds, agents, brokers, and carriers Verify acknowledgments of Notice of Financed Premium Participate in and contribute to developing and improving customer service functions All other compliance-related assignments as may be required by our financial institution to comply with agency, internal and/or regulatory protocols Other Skills and Abilities To perform the job successfully, an individual should have the following competencies: Customer service oriented provide customers with the highest quality of customer service in a timely, efficient, and professional manner Accurate, High-Quality and Quick Response Time achieve high standard of work processes and outcomes, complete tasks with an eye for details; monitor and check work for precision, clarity, and completeness; produce quality results Continuous Learning responsible for personal development by acquiring and refining technical and professional skills related to position; proactively seek performance feedback and identify approaches to improve performance Verbal Communication express ideas effectively and speak clearly while adjusting style and methods to meet the specific needs of the audience; listen attentively, gather data, and recognize meaning Written Communication write clearly, using proper English/Spanish grammar, punctuation, and spelling; communicate information succinctly, factually and in an organized manner Dependability work full-time, be dependable, punctual, and consistent without frequent unplanned absences; coordinate through team-lead coverage when absent; follow instructions and respond to managements directions Prioritization/Time Management multi-task, prioritize importance of tasks and efficiently and accurately execute on a schedule; use resources effectively; set goals and timetables to achieve maximum productivity; track both completed and incomplete activities Teamwork cooperate with others as part of a formal or informal team to accomplish departmental, divisional, and parent-company goals, respect fellow employees and collaborators; work harmoniously with a team; contribute to and accept consensus. Requirements High School Diploma Minimum 2-years customer service experience with an emphasis in premium finance preferred General knowledge of Outlook, MS Teams, Word, and Excel Demonstrate an aptitude for learning and a clear ability to provide prompt high-level and responsive service Displays a positive attitude, good communications skills, strong planning, execution, and work ethic required Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off 401(k) Schedule 8-hour shift Monday through Friday, 8:30 am - 5:30 pm EST This Job Is A job for which all ages, including older job seekers, are encouraged to apply Open to applicants who do not have a college diploma Company's website https://p1finance.com/ Benefit Conditions Waiting period may apply Work Remotely Remote, Hybrid or in Office, your choice! Job Type: Full-time Benefits: 401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Experience: Customer Service: 2 years (Required) Work Location: Remote Apply Job!