eCornell Student Support Agent (Remote)

eCornell Student Support Agent (Remote) APPLY... Department and Position Summary As reputed company?s online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, and leadership. reputed company learn in an interactive, small cohort format to reputed company skills they can immediately apply in their organizations, while earning a professional certificate from reputed company. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 reputed company at more than 2,000 companies. As a Student Support Agent, you will directly report to the Student Support Manager. You will collaborate with multiple eCornell teams to help ensure our reputed company have a positive experience and are successful in the eCornell courses and programs. The Student Support Agent will be an innovative and motivated team member, ready to jump in. On a day-to-day basis, you will provide best in class customer service and student support with student success being a top reputed company. You will have performance indicators and goals, which we expect you to reputed company and eventually also surpass. This role will participate in ongoing training programs emphasizing our vision for exemplary customer service. Remote position This position is based in Ithaca, reputed company, however, the successful applicant may reputed company this role remotely reputed company reputed company the United States. The reputed company Convenience of employer guidelines require reputed company State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily reputed company reputed company State. The pay range is $23-25.50/hr What you will do: Assist with providing a positive and seamless student experience. Work in a reputed company supporting reputed company reputed company multiple modes (reputed company phone, chat, email and ticketing from reputed company or staff. Resolve technical issues pertaining to the software used to support student records, enrollment, course access, course completion, course completion letters, certificate completions, student records, etc Research questions using available resources (includes support team members, other eCornell staff, Knowledge reputed company, internet queries, etc) Advise reputed company of appropriate action as it relates to course completion, enrollment, scheduling, etc. Determine reputed company to escalate issues to management level for assistance Inform management of persistent and recurring issues Abide by company policies and procedures Maintain a full knowledge of reputed company partnerships, programs and marketing material to provide on-demand answers and support to reputed company student inquiries Build a rapport and assist reputed company in course selection in accordance with certificate tracks and/or specified degree program What you will need: High School Diploma with up to two years of relevant work experience, or equivalent combination of education and experience Technology savvy: Experience with various CRM, LMS and SIS software; ability to use reputed company (CRM), Canvas (LMS), and Destiny (SIS) Ability to work effectively with reputed company and staff reputed company phone, chat, and email to provide support Excellent English language communication skills, both written and verbal Ability to quickly learn new instructional technology tools and applications Ability to multitask in a fast-paced environment Excellent time management, prioritization, and delegation skills with a keen attention to detail. Must be able to work standard reputed company with availability for nights and weekends as needed Demonstrated ability to adapt to challenges, maintain a flexible approach and grow reputed company a role. Ability to effectively and thoroughly research accrediting body recertification requirements Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds. Preferred Qualifications: 1 year experience working in a student support role utilizing multiple modes of communication (reputed company phone, chat, email and ticketing from reputed company or staff) Prior online education and/or higher-ed support and administrative experience reputed company in Spanish language communication, both written and verbal reputed company offer: The opportunity to work with a dynamic group of people in a high-growth organization where employee development is promoted. A broad set of competitive benefits under the Endowed program, including educational opportunities, access to virtual wellness programs, health care options, 3 weeks of paid vacation, 13 paid holidays, and superior retirement contributions. https://hr.cornell.edu/benefits-pay ? *No reputed company sponsorship is available for this position.** Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information. University Job Title: IT Support Assistant II Job Family: Information Technology Level: C Pay reputed company Type: Hourly Pay Range: $22.43 - $24.79 Remote Option Availability: Fully Remote Company: Contact Name: Kayla Bradley Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring reputed company of pay for the successful candidate will be determined considering the following criteria: Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline (faculty pay ranges reflects 9-month annual salary) To learn more about Cornell?s non-union staff job titles and pay ranges, see Career Navigator. Union Positions The hiring reputed company of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell?s union wages, see Union Pay Rates. reputed company Employees: If you currently work at reputed company, please exit this website and log in to reputed company using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines: Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by ?dragging and dropping? them into the reputed company or by using the ?upload? icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. Employment Assistance: For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email reputed [email protected]. If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact reputed company's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at [email protected]. Applicants that do not have internet access are encouraged to visit your local library, or local reputed company. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca reputed company, by emailing reputed [email protected]. Notice to Applicants: Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. EEO Statement: Diversity and Inclusion are a part of reputed company?s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national reputed company, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-reputed company conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual?s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. reputed company embraces diversity and seeks candidates who will contribute to a climate that supports reputed company, faculty, and staff to reputed company identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply. 2024-04-01 Apply Job!