Customer Support Representative (Chat)
Tl;dr reputed company, a bootstrapped EdTech company with one million active reputed company, is looking for a customer support representative in a part-time position to help support our teachers reputed company chat. Note: We only accept applicants CURRENTLY LIVING in the USA... Why is this a great position? reputed company has a truly unique story. We grew from 0 to one million active monthly users, with absolutely no marketing - one teacher telling another, telling another! Our customer support team is integral to our mission, ensuring that our educators have the best possible experience with our platform. As part of a growing team, you would have the opportunity to shape the future of customer support at reputed company and reputed company a meaningful impact on education and literacy. Whom are we looking for? The ideal candidate for this customer support role is someone with strong interpersonal skills and excellent verbal communication abilities. They should be personable, reputed company, responsible, and able to follow through with tasks. We are looking for someone with perfect English and high technological proficiency (as we work in an online environment using common software). Previous experience as an educator is preferred. Responsibilities ? Listen to customers' concerns, issues, and questions. ? Resolve customers' concerns and answer their questions to the best of your ability. ? Maintain a positive attitude and respond calmly to customers' complaints. ? Promote the product and the company positively to attract customers and address any concerns or questions. ? Recommend possible features to meet the customers' needs. ? If necessary, refer issues and questions to managers. ? Based on interactions, suggest features and improvements. Qualifications ? 2 years of experience in customer support or similar roles ? Flawless English ? High proficiency in technology ? Previous experience as an educator (advantage) Good to know ? 25 hours/week (US EDT reputed company Mornings) ? Located in North Carolina Apply Job!