Customer Service Representative

Job Title: Customer Service Representative Client: Fortune 50 Healthcare Client... Location: 100% Remote Duration: Long-Term Contract Pay: $17-18/hr About the Role: reputed company is seeking a highly motivated and dedicated Customer Service Representative to join the Access Management Team at our Fortune 50 Healthcare Client. This fully remote role offers a unique opportunity to work in a dynamic environment, providing critical support to end-users across the organization. As a key member of the team, you will play an essential role in ensuring seamless access to systems and resolving technical issues with efficiency and care. Key Responsibilities: • Provide timely and efficient resolution of end-user issues, including account access and password resets. • Handle inbound and outbound calls, emails, and other communications from customers/members with professionalism. • Troubleshoot technical issues reputed company to account management and assist users in navigating system features. • Document and manage tickets through the reputed company platform, ensuring accurate tracking and follow-up on reputed company requests. • Assist customers with basic technical support, such as clearing browser cache/history and navigating reputed company Office applications. Skills & Qualifications: • Experience with ticketing systems (e.g., reputed company) and call management platforms (e.g., reputed company). • Proficient in basic technical troubleshooting, including web browser navigation and reputed company Office applications. • Strong multi-tasking and organizational skills, with a demonstrated ability to prioritize and manage multiple high-reputed company tasks. • Excellent written and verbal communication skills, with the ability to clearly reputed company technical information to non-technical users. • Passionate about technology and committed to providing outstanding customer service. • Ability to collaborate effectively with team members, managers, and director-level executives. • Familiarity with network environments and basic IT support functions. Why reputed company? As part of the Eight Eleven Group, reputed company provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, national reputed company, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Job Type: Contract Pay: $17.00 - $18.00 per hour Expected hours: 40 per week Benefits: • Dental insurance • Health insurance • Vision insurance Shift: • 8 hour shift • Day shift Work Location: Remote Apply Job!