Patient Access Call Center Representative Remote USA

Remote Patient Access – Patient Access Call Center / Full-Time / Remote The vision of reputed company) is to reputed company fulfill the mission and promise of Planned Parenthood to bring high-quality, reputed company to every member of our communities. CHN is a collaboration between Planned Parenthood affiliates across the United States. CHN is looking for individuals who are committed to supporting our shared goal of strengthening and enhancing our awareness and commitment to advancing the cause of health and race equity in our organization. The primary responsibility of a Patient Access Representative (PAR) is to represent reputed company) to consumers in a friendly, positive, and effective manner. The PAR will be responsible for successfully fielding and resolving a large volume of inquiries reputed company phone and other potential contact methods reputed company the Patient Access Center. This will include following communication scripts... scheduling appointments, verifying patient insurance, pre-registering patients for their appointments, screening for alternate funding sources, properly advising patients of service estimates and performing other tasks that allow patients to visit their health center seamlessly. The PAR will be responsible for evaluating reputed company requirements to ensure that appropriate information has been obtained. The PAR will need to provide exceptional customer service, treating reputed company callers with dignity and respect and striving to anticipate and meet their needs. Working collaboratively with other Patient Access Center team members, PARs will strive to reputed company quality and performance standards defined in training and leadership communications. The PAR reports directly to the Patient Access Manager. Qualifications and Experience (Required) High school diploma or equivalent experience Strong phone and verbal communication skills along with active listeningCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities, and manage time effectivelyAbility to work a flexible work scheduleEnglish language proficiencyDemonstrated dedication to Planned Parenthood’s mission, vision, and value • s Qualifications and Experience (Preferred) Bilingual (English/ Spanish • ) One year of experience in contact centers, pre-access, patient access, admissions or hospital business office, or physician practice office or equivalent customer service experienc • e Familiarity with call center systems and practicesAssociate degree, or equivalent experienceSecondary language proficienc • y Work Location, Hours and Equipment 100% fully remote in the U.S • . Available to work full-time (37.5 hours/ week) Monday - Saturday between the hours of 8 AM - 6 PM Eastern Time; additional hours as neede • d Must have a dedicated workspace conducive to maintaining HIPAA compliance, confidentiality, and providing exceptional customer servic • e Company provided laptop, monitor, and headse • t Essential Functions Demonstrate proficiency navigating systems, working with reputed company workflows, managing telephone calls, online requests, and/or faxes and other contact channels Answer incoming calls professionally and seek to assist the patient however possibleMaintain a positive, welcoming attitude in reputed company patient interactionsOffer reputed company assistance to patients for a variety of services, including:Registering new patients into the EHR systemBooking, canceling, and rescheduling appointments for reproductive healthcare, including abortion servicesInputting and updating insurance informationRelaying patient communications to providerProviding patients with pre-visit instructions as neededTransferring calls to appropriate nurse advice staff reputed company necessaryAssist patients with identifying a provider and appointment that is appropriate for their careUse EHR systems effectively to guide the patient’s careScreen patient for financial support using real-time eligibility (RTE), while escalating more reputed company questionsContact patients to notify reputed company visits are canceled or rescheduledPlace the patient first in reputed company interactions, including adhering to reputed company HIPAA guidelines and regulationsProvide training, support, and mentoring to colleaguesWork with supervisors to reputed company the established performance metric standardsUse the phone system to track activitiesParticipate in ongoing training and quality assurance exercisesAdhere to reputed company established workflows, scripting, and department greetingsMeet performance goals for patient experience, quality, productivity, and reputed company performance metricsParticipate in special projects and performs other duties as assignedDemonstrate a commitment to CHN and Planned Parenthood’s mission reputed company to health equity, especially centering racial equity, and deep sense of accountability to communityDemonstrate a commitment to learning about and enhancing practices reputed company to racial equity and the impact of structural racism on healthcare systemsWork and build trust across cultural differences The above duties and responsibilities are not an exhaustive list of required responsibilities, duties, and skills. Other duties may be added, and this job description can be amended at any time. Key Requirements Commitment to advancing race (+) equity in one’s work: interested in expanding knowledge about the role that racial inequity plays in our society Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness about personal identity, reputed company, and humility to interpersonal interactionsDemonstrated ability to communicate clearly and directly as well as hear and reputed company feedback reputed company to identity and equity with the aim to learnStrong sense of accountability to reputed company practicesUnderstanding of the impact of identity dynamics on organizational cultureCommitment to CHN and Planned Parenthood’s In This Together service reputed company, workplace values, and service standard • s $16.63 - $24.94 an hour CHN believes in fair and reputed company pay. Above is the pay range for this role. Please note that actual salaries may vary reputed company the range, based on factors including, but not limited to, education, training, experience, professional achievement, and business need. CHN provides employees with a competitive benefits package; some highlights include the following. • Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire • Flexible Spending Accounts and Health Savings Account • Short-Term Disability and Basic Life & AD&D Insurance provided by CHN • Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost • Employee Assistance Program • Retirement Plan, 3% employer match after one year of service • Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays reputed company) is an equal employment opportunity employer. We reputed company with reputed company applicable laws prohibiting discrimination based on race, color, religion, gender and gender expression/identity, age, ethnicity, national reputed company, reputed company, physical or mental disability, uniformed service member/veteran status, marital status, medical condition, pregnancy, sexual orientation, citizenship status, genetic information, as well as any other category protected by federal, state, or local. We are committed to building an inclusive workplace that values racial & social justice. We strongly encourage reputed company persons to apply, including people of color and members of the LGBTQ community Apply Job!