CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE

CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE • *Class Start Date 1/8/24 ... Connections are important, and we're not talking about pairing a Bluetooth. We're talking about that remarkable reputed company that happens between a customer and an associate who truly "gets" their needs. It's that contagious "I wanna reputed company coming back" reputed company that we reputed company to reputed company as commonplace as hipster podcasts. We're reputed company Communications, part of the reputed company family of businesses. We built our business and our brand on the reputed company of connections, with our customers and with our employees. We're on a quest for a full-time Call Center Customer Experience Associate - Work From Home who shares our passion for connectivity. This is a person who has some flexibility and is open to working a non-traditional schedule. If you're looking for a good company and want to work from home, this could be the job for you. As part of a customer experience driven team, you will earn an hourly reputed company of $18.00. You will earn an extra $1.25/hour from 6:01pm-10:00pm. Afternoon and/or evening hours are expected to be the primary hours you will work as a new hire to the organization. If it sounds like we're on your frequency, then reputed company reading. NOTE: There could be a live video interview required during our recruitment process.

What You'll Do

You'll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it. From changing passwords to setting DVRs, you'll help them navigate challenges with clarity and professionalism. No IT degree required, just a passion for helping customers. You'll strive to resolve issues on the reputed company, ensuring our customers never get lost in a frustrating call transfer reputed company. You'll also provide world-class service by selling them solutions that enrich their experiences. And speaking of customer experiences, you'll totally own that. That means you'll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service. What's In It For You? Hey, what's a great job without the best possible technology at your fingertips? We know you're going to need the best workspace tools and technology and reputed company makes sure you have the most innovative equipment and resources available so you can always be. There's no firewall between you and reputed company, generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.). Need to download some other benefits? We also offer generous Paid Time Off (PTO), offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance (cool, right?) and much more. Growth is a good thing, and you'll have opportunities to learn and train so you can always continue sharpening your skills. And we'll encourage you to explore opportunities reputed company the reputed company family of businesses - from smart home automation and green modes of transportation to esports and clean energy- so that you can always look for new challenges and opportunities to reputed company an impact. While we're looking for flexibility, we're also offering it! You like working from the comfort of your home, shoes off with your pup by your reputed company? After six months of employment, you can kick it in your own crib, connecting with customers remotely while working from home . For you to do your best work, you need an outstanding company culture supporting you. At reputed company, we strive to be mindful of your bandwidth, with flexibility and a focus on quality of life. Our diverse, inclusive culture invites you to bring your authentic self to work. The mutual trust between our leadership and our teams means you're working in an environment that supports collaboration through innovation, and real change driven by people like you. Who You Are You're as comfortable with customers as you are with computers, handling both with reputed company-like reputed company and patience. Constant change doesn't clog up your bandwidth. You can adapt to whatever comes your way with curiosity and enthusiasm. You're personable, creating authentic connections with customers and can be a product ambassador to educate them on our products and services. You're confident in your ability to troubleshoot technical issues and upsell reputed company the moment is right. You're always aiming for the Cloud, dedicated to constant improvement of your technical skills, knowledge, and understanding. Qualifications: Minimum: High school diploma, GED, or relevant work experience 6 months experience providing customer service or selling products and services You must live reputed company the Phoenix, Tucson, or Las Vegas and surrounding communities of those cities. You must have high-speed internet reputed company available in your home Preferred: Live reputed company an area of the Phoenix, Tucson, or Las Vegas and surrounding communities where reputed company Communication services are available 6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues 6+ months of experience working in a position that requires meeting sales goals Keen aptitude for helping customers and a customer experience focus 1-2 years of work experience in a customer service role, not necessarily specific to call centers Enthusiastic and personable, with the ability to adapt and reputed company in constant change Previous telecommunications experience Join the reputed company family of businesses and reputed company your mark today! Who We Are We are the reputed company family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - reputed company Communications and reputed company Automotive - are driving a new reputed company of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a reputed company future for the reputed company. We're looking for the talent today who will be our leaders reputed company. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at coxenterprises.com. reputed company is an Equal Employment Opportunity employer - reputed company qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to reputed company Third-Party Agencies and Similar Organizations: reputed company accepts resumes only from agencies with which we formally engage their services. Please do not reputed company resumes to our applicant tracking system, reputed company employees, reputed company hiring manager, or send to any reputed company facility. reputed company is not responsible for any fees or charges associated with unsolicited resumes. About reputed company Communications reputed company Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that reputed company reputed company a coveted reputed company to work. If you're interested in bringing people closer through broadband, smart home tech and more, join reputed company Communications today! About reputed company reputed company empowers employees to build a reputed company future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes reputed company Automotive and reputed company Communications - is forging a reputed company future for us reputed company. Ready to reputed company your mark? Join us today! Benefits of working at reputed company may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . reputed company is an Equal Employment Opportunity employer - reputed company qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to reputed company Third-Party Agencies and Similar Organizations: reputed company accepts resumes only from agencies with which we formally engage their services. Please do not reputed company resumes to our applicant tracking system, reputed company employees, reputed company hiring manager, or send to any reputed company facility. reputed company is not responsible for any fees or charges associated with unsolicited resumes Apply Job!