Senior Risk Manager, Customer Service
Description Join Amazons elite Risk Mitigation team to shape the future of privacy, risk, and compliance! Drive impactful projects that safeguard our reputation and ensure regulatory excellence... Our mission is to provide assurance to Customer Service (CS) leadership that compliance and reputational risks are exposed and mitigated. We champion a systemic culture of compliance across Amazon by building mechanisms to validate that processes and controls have been established to exceed customer expectations and meet our employment, privacy, and regulatory obligations. Key job responsibilities Project Leadership: Lead and manage privacy, risk, and compliance projects, ensuring timely and effective delivery. Risk Assessment: Identify, assess, and prioritize potential risks across the organization. Mitigation Strategies: Develop and implement comprehensive risk management strategies to mitigate identified risks. Regulatory Compliance: Ensure compliance with all relevant privacy, employment, and regulatory requirements, both domestic and international. Process Validation: Build and validate mechanisms to ensure processes and controls exceed customer expectations and regulatory obligations. Monitoring and Reporting: Continuously monitor risk management activities and report on their effectiveness to senior leadership. Stakeholder Collaboration: Collaborate with cross-functional teams, including legal, IT, HR, and operations, to integrate risk management practices. Training and Guidance: Provide training, support, and guidance to employees on risk management best practices and compliance requirements. Culture of Compliance: Champion and promote a systemic culture of compliance and ethical behavior throughout the organization. Continuous Improvement: Stay updated on industry trends, regulatory changes, and best practices to continuously improve risk management strategies and processes. A day in the life You'll start the day by engaging with our team via our Slack and Chime channels, then reviewing our team intake for new support requests as well as assessing our privacy dashboards and identifying potential risks you will need to chase down. You'll attend various cross-functional meetings to discuss ongoing privacy and risk projects and initative with leaders from CS, Legal, Privacy and more. You'll prepare various detailed reports and write ups on your risk management activities and write your own narrative on initiatives you would like us to go after. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If youre passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: Medical, Dental, and Vision Coverage Maternity and Parental Leave Options Paid Time Off (PTO) 401(k) Plan Basic Qualifications Bachelor's degree or equivalent 6+ years of compliance, audit or risk management experience Knowledge of Microsoft Office products and applications at an advanced level Preferred Qualifications Project Management Professional (PMP) or equivalent certification Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent Master's degree or equivalent Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. Company - Amazon.com Services LLC - A57 Job ID: A2721306 Apply Job!