Customer Success Specialist (Remote - Florida)

Employer Industry: K-12 Education and Curriculum Development Why Consider This Job Opportunity... • Competitive compensation package based on qualifications and experience • Potential for an annual bonus or commission • Comprehensive benefits including 401(k) with employer match and medical, dental, and vision insurance effective from day one • Generous PTO and paid holidays • Flexible remote-first work culture, providing a laptop for home office use • Opportunity to make a significant impact on literacy and math education in schools What To Expect (Job Responsibilities) • Manage a portfolio of strategic accounts, prioritizing engagement strategies based on account size and health • Evaluate small and mid-market partnerships to enhance customer engagement and drive renewal retention • Facilitate post-sale onboarding and licensing of schools and districts into EPS curriculum platforms • Deliver professional development for EPS programs to support implementation and ongoing usability • Liaise with technical support to resolve issues and ensure successful customer experiences What Is Required (Qualifications) • Preferred Bachelor's degree • 2-4 years of experience in supporting customer digital implementations • Experience in customer service, sales support, or sales • High level of comfort with technology and ability to quickly learn new software • Ability to work effectively with remote team members How To Stand Out (Preferred Qualifications) • Prior experience with CRM systems • Ability to craft and maintain standard work documentation for processes and content standards #K12Education #CustomerSuccess #RemoteWork #CompetitiveBenefits #DiversityAndInclusion At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!