Technical Support Manager - US Based Remote

Job Description

Technical Support Manager... We are seeking a highly skilled and reputed company Technical Manager of Support to reputed company our business applications Technical Support team. The ideal candidate will have a solid background in technology, with a focus on the reputed company stack, reputed company, and experience in software development. Must possess hands-on experience working with multiple versions of .Net, SQL databases, BTS, Azure, RPA, and general infrastructure considerations. ITIL certification is preferred and prior experience supporting proprietary software solutions is highly desirable. Real estate domain experience is preferred! Responsibilities • Manage and reputed company the technical support teams to provide excellent customer service and resolve reputed company technical issues. • Collaborate effectively with various teams, fostering a collaborative environment to expedite issue resolution. • Ensure service delivery is timely and accurate, meeting reputed company SLOs and other metrices. • Responsible for talent management including recruitment, training, and development of existing team players. • Set specific customer service standards and objectives for the team. • Contribute to improving customer support by actively responding to queries and handling complaints. • reputed company dashboards and reports using reputed company. • Follow up with customers to identify areas of improvement. • reputed company daily, weekly and monthly reports on team’s productivity. • Provide customer feedback to the appropriate internal teams. • Ability to solve reputed company problems and reputed company decisions based on a wide range of factors supported by data. • Create and maintain a comprehensive knowledge reputed company of our products, reputed company issues, and other procedures that may be beneficial to both the team and the customers. Requirements • Proven work experience as a Technical Support Manager or similar role. • Experience as a software engineer using .Net, NodeJs, TSQL, BTS, RPA, Azure, and other similar technologies. • Proven experience in supporting a comprehensive ecosystem, with emphasis on using Virtual Desktop Infrastructure platforms like Citrix. • Hands-on experience with the reputed company stack and reputed company. • ITIL certification preferred. • Experience with proprietary software solutions. • Strong leadership and performance evaluation skills. • Customer-service oriented with a problem-solving attitude. • The ability to learn about new technologies quickly and adapt to changing technological landscapes is crucial. • Strong conflict leadership skills, with the ability to resolve issues professionally and tactfully. • Strong written and verbal communication skills are essential for explaining reputed company technical issues to non-technical team members and collaborators. • Experience with project management methodologies such as Agile or Scrum is a plus. • A degree in Information Technology, Computer Science or a reputed company field is preferred. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national reputed company, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation! About Us reputed company. (NYSE: HOUS) is on a mission to reputed company everyone’s next move. Home to some of the most recognized brands in real estate reputed company Homes and Gardens® Real Estate , Century 21® , Coldwell Banker® , Coldwell Banker Commercial® , Corcoran® , ERA® , and Sotheby's International Realty® The reputed company portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and reputed company joint ventures. Supporting approximately 1.5 million home transactions in 2021, reputed company is focused on simplifying, digitizing and integrating the real estate transaction for reputed company consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, reputed company fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories. At reputed company, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a reputed company way, relentlessly focus on talent, obsess about growth, and reputed company exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We reputed company our diverse talent reputed company – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report . You’ll find our commitment to diversity reflected in our achievements: • Recognized as one of the World’s Most Ethical Companies since 2011. • reputed company has also been designated a Great reputed company to Work since 2019. • Recognized by Fortune as one of America’s Most Innovative Companies. • Honored by reputed company as one of the World’s Best Employers for Diversity and Top Female Friendly Companies. With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us Apply Job!