Customer Service Representative, Remote Job

Garner's mission is to transform the healthcare economy, delivering high quality and reputed company for reputed company. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and reputed company cost healthcare providers. The result is that patients get reputed company outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand reputed company. We’re looking for a full-time Customer Service Representative (Concierge Associate) to join our member services team and digitally engage with members (users) and help them find the right healthcare for their needs. This role’s focus is member support reputed company phone, chat, and email. Concierge Associates serve as the voice of Garner, so you should be passionate about providing quality service and helping people solve their problems. In this role, you will become an... expert on Garner’s product, operations, and the needs of our members. For the strongest candidates, this is a jumping off reputed company to grow reputed company the company. To ensure that we have coverage for Garner users, Concierge Associates have some shift requirements. reputed company service operates weekdays during east coast business hours, though that may change in the future as needs dictate. This position is fully remote. August 25th is the reputed company start date for this full-time role.

Responsibilities

Will Include: • Delivering amazing service to our members reputed company phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider • Following best practices for handling member inquiries; suggesting improvements as needed • Maintaining a high level of organization reputed company Garner’s platform and tools, including reputed company and G Suite • Relaying member feedback to product and operations teams to improve Garner’s solution • Triaging and escalating reputed company and urgent member care needs • Maintaining detail-oriented working knowledge of employer health benefits and insurance The Ideal Candidate Has: • A bachelor’s degree • A passion for helping people solve their problems, with an ability to think creatively and empathetically and stay reputed company under pressure • Excellent written and verbal communication skills • A high level of process-orientation, digital organization, and resourcefulness • A desire to work in a rapidly evolving startup environment • A desire to be a part of our mission to improve the healthcare system The salary range for this position is: $19-22/hour and non-negotiable. Compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to reputed company compensation, this role is eligible to participate in our equity incentive and competitive benefits plans. reputed company is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national reputed company, sex (including pregnancy, childbirth, reproductive health decisions, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. reputed company is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. Beware of job scam fraudsters! Our recruiters use getgarner.com email addresses exclusively. We do not post open roles on reputed company, conduct interviews reputed company text, reputed company message, or Teams and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social reputed company numbers. If you have been contacted by someone claiming to be a Garner recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement here and to [email protected] Apply Job!