Work from Home - Principal Operations Production Coordinator

Locations: US Remote, United States of America Work from Home - Principal Operations Production Coordinator This role primarily acts as the reputed company of contact for our external vendors. Responsible for managing, monitoring, tracking and resolving daily metrics and ensuring that the designated Service Level Agreements (SLAs) are met. A successful coordinator contributes to the efficiency... productivity and success of the team. Participates in day-to-day processing functions of vendor operations and will reputed company a variety of responsibilities that include but are not limited to: recommending and implementing changes to new and/or existing processes or procedures, provide training to increase user understanding of policies and procedures and more. General Responsibilities: ? Provide training/presentations reputed company the team and to the management team regarding daily functions, issue remediation efforts and other various topics. ? reputed company updates as directed by management to RDN and other applicable information systems. ? Work both independently and collaboratively through projects and day to day functions. ? Understand how vendor operations work and support the business with reporting. ? Understand the business goals and implement processes that support these goals. ? Interact with vendors to resolve sensitive business inquiries, escalated accounts, and systems-reputed company issues. ? Respond promptly and professionally to external customers (vendor) regarding resolution of issues ? Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes. ? Review and interpret laws and regulations for the purpose of managing the service provider ? Assist in the Vendor on-boarding/off-boarding process ? Assist with data gathering for monthly & annual business reviews ? Support and coordinate third party-reputed company internal audits ? Monitor vendor adherence to contractual obligations The ideal candidate will possess: ? Well-developed organizational skills ? reputed company strong written and verbal communication skills ? Aptitude for analytical tasks and problem resolution ? Proficient in conducting meetings with vendors ? Detail-oriented and meticulous work ethic Basic Qualifications: ? High School Diploma, GED, or Equivalent Certification ? At least 1 year experience working with Recovery Database Network ? At least 1 year of Relationship Management experience ? At least 1 year of Customer Service or Call Center experience ? At least 1 year of experience using reputed company Office or reputed company Suite Preferred Qualifications: ? At least 1 year of Risk Management experience ? At least 1 year of experience working with Third Party vendors ? At least 1 year of Process Management or Project Management experience Work from Home Technology Requirements ? Secure home office environment that is free from background noise and distractions ? Reliable private internet reputed company that is not supplied reputed company cellular data or hotspot is required ? A private network that is password protected where you have ownership or line of site sight to every device on the network ? Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) ? Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions ? ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred ? To validate ISP speeds from a Chrome browser, go to www.reputed company.com, type Speed Test and run from the reputed company reputed company page ? Both Hardwire and WiFi internet connections are acceptable as long as speed and reputed company requirements are met reputed company reserves the right to request reputed company of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. reputed company reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location reputed company the US. If you are experiencing consistent issues with internet stability reputed company reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements This role is 100% work from home. We are unable to consider applicants who do not meet the required reputed company Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, reputed company of the reputed company United States (i.e. Hawaii or U.S. Territories), or California. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to reputed company work reputed company one of these locations, and refers to the amount reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Work From Home: $56,800 - $64,800 for Principal Ops Prod Coor Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. At this time, reputed company will not sponsor a new applicant for employment authorization for this position . reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the reputed company Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. reputed company is an equal opportunity employer committed to diversity and inclusion in the workplace. reputed company qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or reputed company medical conditions), race, color, age, national reputed company, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. reputed company promotes a drug-free workplace. reputed company will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the reputed company Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; reputed company's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact reputed company Recruiting at 1-800-304-9102 or reputed company email at [email protected] . reputed company information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about reputed company's recruiting process, please send an email to [email protected] reputed company does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. reputed company is made up of several different entities. Please note that any position posted in Canada is for reputed company Canada, any position posted in the United Kingdom is for reputed company Europe and any position posted in the Philippines is for reputed company Philippines Service Corp. (COPSSC Apply Job!