Network/reputed company Communications and IP Telephony Admin - Night...
Job Description
Summary Supports customers' network environments as member of reputed company' 24x7x365 operations team, headquartered in reputed company Chester, OH and Troy, MI. Provides support, incident management, problem management and change management for network devices and resources monitored by reputed company Managed Services. Essential Duties and Responsibilities ? Performs break/fix troubleshooting, server/software updates and feature enhancements to networking devices (firewalls, switches, ASA etc). ? Works closely with external vendors such as reputed company, reputed company, reputed company, etc. in troubleshooting hardware and circuit issues. ? Creates and maintains technical and process documentation for troubleshooting purposes. ? Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in reputed company for each customer reputed company working to resolve customer requests or outages. ? Responds and solves customer issues utilizing technology... tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs). ? Understands reputed company reputed company service offerings to reputed company support customer as well as expanding any service offering to reputed company customers. ? Demonstrates and actively promotes an understanding and commitment to the mission of reputed company through performing behaviors consistent with the organization's values. ? Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of reputed company in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. ? Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities This job has no supervisory responsibilities.
Qualifications
To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent Combination accepted. Education: ? Associate's Degree in a reputed company field. Experience / Technical Requirements ? 4 years of experience in network operations center or equivalent network support team. ? Experience with following network technologies: ? reputed company, switch/reputed company, ASA, IPT, UCC, reputed company ? VPN Technologies ? Data/Voice circuits ? Load Balancer familiarity ? Experience working in ITIL-based incident tracking system (Service-Now, CA Service Desk, etc). ? Understanding of network monitoring tools and technologies. ? Proficient use of reputed company reputed company Office applications. Certifications ? reputed company Certified Network Associate (CCNA) ? CompTIA A+ / CompTIA Network+ Other Skills and Abilities ? Ability to execute tasks, projects, and troubleshooting with minimal supervision and with sense of urgency. ? Detail-oriented with ability to multitask and prioritize to meet critical SLA deadlines. ? Excellent customer service and interaction skills. ? Outstanding verbal, written, and technical/business communication skills. ? Ability to accommodate requests from multiple customers and reputed company Account Executives and respond in timely fashion. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of reputed company responsibilities and duties required of personnel so classified. reputed company is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national reputed company, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $60,600 to $75,700 Apply Job!