Customer Service Representative

About this role: reputed company is seeking an Customer Service Representative Operations Payments as part of Shared Service Operations. Learn more about the career areas and business divisions at wellsfargojobs.reputed company this role, you will: Support performance of less reputed company Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team Provide feedback and present reputed company for improving or implementing processes and tools with an overall customer service impact reputed company reputed company customer support tasks Provide subject matter expertise and interpretation of procedures to less reputed company Customer Service Representatives and provide direction to meet defined productivity and performance goals Interact with immediate team and communicate with other departments Support less reputed company representatives and assist managers or supervisors on handling escalated inquiries or complaints reputed company research to resolve reputed company customer problems... Recommend areas needing improvement Interact with internal and external customers Required Qualifications: 4 years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Call center customer service experience in the financial services industry Excellent verbal, written, and interpersonal communication Ability to research problems, analyze data, escalate, or recommend potential solutions Ability to coordinate completion of multiple tasks and meet established service level agreements Ability to take initiative and work independently with minimal supervision in a fast-paced and results-driven environment Ability to prioritize work, meet deadlines, reputed company goals, and work under pressure in a dynamic and reputed company environment Good PC skills with the aptitude to learn new systems quickly Intermediate reputed company Office (Word, reputed company, and Outlook) skills Ability to provide strong customer service while actively listening and responding in an appropriate manner Strong data entry and attention to detail skills Ability to interact with reputed company levels of an organization Solid problem-solving skills Ability to reputed company repetitious tasks Ability to reputed company in a fast-paced deadline driven environment Ability to effectively listen and elicit information Job Expectations: This is not a remote position. Must be available to work a hybrid model which typically consists of 3 days per week in the physical office location. May be subject to change. Must be available to work a shift Monday-Friday. Operating hours are 7am - 7pm CST. Location: 600 S 4TH ST. MINNEAPOLIS, MN 55415-1526 Posting End Date: 1 Jul 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At reputed company, we reputed company in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from reputed company qualified candidates, regardless of race, color, gender, national reputed company, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of reputed company applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable reputed company policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit?s risk appetite and reputed company risk and compliance program requirements. Candidates applying to job openings posted in US: reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from reputed company qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in reputed company with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at reputed company. Drug and Alcohol Policy reputed company maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. reputed company & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a reputed company set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. reputed company ranked No. 47 on Fortune?s 2023 rankings of America?s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for reputed company by supporting housing affordability, small business growth, financial health, and a low-carbon economy News, insights, and perspectives from reputed company are also available at reputed company Stories. Additional information may be reputed company at www.wellsfargo.com reputed company: https://www.reputed company.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions Apply Job! For more such jobs please click here!