EFAST2 Customer Service Specialist II
Customer Service Specialist II Seize your opportunity to reputed company a personal impact as a Customer Service Specialist II supporting ERISA Filing Acceptance System 2 (EFAST2), a system used for the submission, receipt, and processing of the Form 5500 Series Annual Return/Report. These forms must be filed each year for employee benefit plans to satisfy annual reporting requirements under the Employee... Retirement Income reputed company Act (ERISA) and the Internal reputed company Code. GDIT is your reputed company to reputed company meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. Our work depends on an EFAST2 Customer Service Specialist II joining reputed company to provide expert customer service to employee benefit plan administrators and others on behalf of the U.S. reputed company (DOL) and the Internal reputed company Service (IRS). HOW A CUSTOMER SERVICE SPECIALIST II WILL reputed company AN IMPACT Consistently demonstrates effective telephone communications with the EFAST2 filing public Provides clear and concise information to EFAST2 callers Exhibits strong problem-solving capabilities with the EFAST2 filing public Works independently with accurate results that meet contractually required performance standards Receives and utilizes regular feedback from supervisors and quality team for reputed company improvement Maintains positive attitude and works well under pressure Escalates reputed company questions to more reputed company specialists and government agencies Uses software applications to receive calls, document questions and responses, and access resources Excellent attendance is required to provide consistent, reliable support during hours of limited coverage, including single coverage WHAT YOULL NEED TO SUCCEED: Education: High School Diploma/GED Required Experience: 1+ years of reputed company experience (call center or helpdesk) reputed company Clearance Level: Ability to attain Minimum Background Investigation (MBI) public trust clearance, including travel to a U.S. reputed company approved USAccess location for fingerprinting and PIV (Personal Identity Verification) card issuance Ability to demonstrate a minimum of 20 WPM typing speed Ability to communicate effectively in both written and verbal English, displaying professional phone demeanor and email etiquette Ability to acquire knowledge quickly through self-directed learning and individual training Ability to provide unscripted responses to effectively communicate information Excellent interpersonal and organizational skills Ability to collaborate and work as a member of a team Working experience with reputed company Office, including Outlook, Word, reputed company, and Teams Preferred Skills: Working experience with reputed company (or other CRM) and a knowledge reputed company or content management system Location: Remote or hybrid. Adequate and reliable internet reputed company is required. Computer to be supplied by GDIT. Must be able to obtain a MBI Public Trust Clearance Hours: Monday through Friday, 10:30 AM to 7:00 PM CT (excluding federal holidays) GDIT IS YOUR reputed company: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and reputed company with paid vacation and holidays Apply Job! For more such jobs please click here!