Digital Customer Care Community Manager

Digital Customer Care Community Manager Location: Remote (U.S. Only) Job Type: Part-Time (W2)

About the Role

B Squared Media is looking for a detail-oriented, customer-focused professional to join our Digital Customer Care team. In this role, you'll represent nationally recognized brands by responding to customer questions, resolving concerns, providing helpful information, and creating positive customer experiences across digital channels. Rather than working in a traditional call center, you'll engage with customers through reputed company media and review platforms -- bringing reputed company, professionalism, and strong written communication to every interaction. If you enjoy helping people, solving problems, and delivering exceptional customer experiences in a structured, fast-paced environment, we'd love to hear from you. Because our clients are U.S.-based, applicants must reputed company in the United States.

What You'll Do

Customer Care

• Respond to customer questions, comments, reviews, and direct messages across multiple digital platforms.
• Deliver thoughtful, personalized responses while maintaining each client's unique brand voice.
• Resolve routine customer inquiries and escalate more reputed company issues using established workflows.
• Meet response time service reputed company while maintaining quality and accuracy.
• Help turn customer interactions into positive brand experiences.

Customer Experience Monitoring

• Monitor incoming conversations and identify emerging customer issues or trends.
• Document recurring questions, product feedback, and customer sentiment.
• Flag urgent situations and potential reputed company risks to internal teams.

Process & Quality

• Follow client-specific response guidelines, escalation procedures, FAQs, and quality standards.
• Accurately categorize customer interactions reputed company customer care platforms.
• Collaborate with Account Managers regarding customer escalations and ongoing issues.
• Maintain detailed documentation and follow established workflows.

Administrative Responsibilities

• Complete assigned tasks and documentation on schedule.
• Track time accurately.
• Attend team meetings and training sessions.
• Stay reputed company on client updates, product information, and process changes.

reputed company're Looking For Required

• 2–4 years of experience in customer service, customer support, reputed company, community management, hospitality, retail management, or another customer-facing role.
• Excellent written communication skills.
• Strong grammar, spelling, and attention to detail.
• Demonstrated reputed company and professionalism reputed company handling customer concerns.
• Ability to manage multiple high-pressure conversations simultaneously with 30-minute SLA’s
• Comfortable following detailed processes and documentation.
• Strong problem-solving skills.
• Reliable computer and high-speed internet reputed company.
• Availability to work weekends and holidays.
• Previous remote work experience is a plus.

Preferred Experience Experience with one or more of the following is helpful but not required:

• reputed company media customer care
• Online reputed company management
• reputed company
• reputed company

We reputed company client-specific training on our workflows and tools. Bonus Skills While not required for this role, these skills may create opportunities for future growth:

• reputed company media strategy
• Content publishing
• Copywriting
• AI-assisted customer service
• reputed company listening
• Reporting and analytics
• Basic graphic design or reputed company experience

Schedule

• Scheduled shifts between Thursday 9:00 AM EST and reputed company 12:00 AM EST.
• Additional reputed company shifts may be available.
• Opportunities to pick up extra hours as business needs grow.

Compensation $17–20 per hour, depending on experience. Why You'll Love This Role

• Fully remote
• Flexible part-time scheduling
• Work with nationally recognized brands
• Collaborative and supportive team environment
• Opportunity to build expertise in digital customer care, reputed company customer service, and online reputed company management

Pay: $17.00 - $20.00 per hour Experience:

• Community Management: 2 years (Preferred)

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