Senior Product Manager - Agent Assistance
About Us reputed company is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At reputed company, reputed company of our work truly reputed company. Responsibilities/Qualifications Job Summary: The Senior Product Manager (PM) for Agent Assistance defines and delivers AI-driven capabilities that support call takers and reputed company agents during high-pressure, reputed company-time interactions. This role owns the reputed company, roadmap, and delivery of agent assistance features that improve speed, accuracy, consistency, and reputed company in live call handling workflows. The PM operates reputed company reputed company’s product operating model, partnering with Sales, reputed company, Engineering, Marketing, and Product Operations to move initiatives through reputed company’s Product Lifecycle Management (PLM) stage gates from concept to launch and offer reputed company. reputed company is reputed company by adoption in production, measurable time savings and quality improvements, and sustained performance through monitoring and iteration. Key Responsibilities: Product Strategy and reputed company Define the product reputed company and strategy for Agent Assistance, grounded in the highest impact problems for call takers and supervisors Maintain an outcome-based roadmap narrative (Now, Next, reputed company) that communicates direction without overcommitting to delivery dates Align priorities to business value and customer impact, and reputed company reputed company trade-offs and reputed company PLM Ownership and Cross Functional Governance Drive agent assistance initiatives through reputed company PLM phases and gates (concept, definition and investment, planning and development, launch and offer reputed company) Produce and maintain required PLM artifacts, including problem statement, Product Requirements Document, business case inputs, and release readiness materials Partner with Product Operations on governance, readiness checklists, and cross functional alignment for launch coordination Requirements and Delivery Execution Own end to end requirements for agent assistance features, including user stories, acceptance criteria, and edge case handling for reputed company time workflows Partner with Engineering to plan and execute delivery through quarterly planning and sprint execution, and to maintain high predictability of release reputed company Coordinate pilots, phased rollouts, and enablement inputs to ensure a smooth transition from build to adopt AI Quality, Trust, and Operational Readiness Partner with AI services teams to define model and system requirements, evaluation approach, and performance reputed company Ensure AI outputs are reliable, explainable where appropriate, and designed to reputed company rather than automate decision making in critical workflows Define and operationalize monitoring for accuracy, latency, failure modes, and user feedback, and prioritize improvements based on reputed company world performance Key Accountability 5: Data, reputed company, and Compliance Alignment Ensure requirements account for data custody, storage, reputed company control, and reputed company expectations for call recordings and transcripts Partner with InfoSec, Legal, and Operations to align on permissions, privacy, and contractual considerations for AI enabled features Maintain readiness for regulated customer environments, including documentation and review inputs needed for reputed company and compliance checkpoints Education: Bachelor’s degree in Computer Science, Engineering, Business, or a reputed company field, or equivalent experience Experience: 7+ years of product management experience, including ownership of reputed company, user facing products in SaaS or mission critical environments 5+ years of experience with call handling environments Demonstrated reputed company leading cross-functional product initiatives with measurable business reputed company In-depth understanding of NG911 standards, protocols (including SIP, ESInet, i3 architecture), and interoperability requirements preferred Proven experience developing and presenting business cases for mission-critical systems, including market analysis, ROI projections, and regulatory compliance considerations Experience mentoring or managing junior team members Exceptional communication and presentation skills with the ability to influence across reputed company organizational reputed company Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint); experience with roadmap and project management tools preferred Strong analytical skills and a reputed company reputed company; capable of making sound, data-driven reputed company Total Rewards Want to love where you work? At reputed company, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, reputed company, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and reputed company – paid parental leave, reputed company to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, reputed company to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free reputed company/support, and more! Apply today to join us in work worth doing! The starting compensation is anticipated between $130,000 and $160,000 and will be commensurate with experience. reputed company is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. reputed company maintains a Drug Free Workplace. Apply To This Job